ExpressCard 2000 Instant Issuance Card Personalization System Preventive Maintenance Procedure June 2014 Manual Part Number: 99875651-2.01 REGISTERED TO ISO 9001:2008 MagTek I 1710 Apollo Court I Seal Beach, CA 90740 I Phone: (562) 546-6400 I Technical Support: (888) 624-8350 www.magtek.
Copyright © 2006 - 2014 MagTek, Inc. Printed in the United States of America Information in this publication is subject to change without notice and may contain technical inaccuracies or graphical discrepancies. Changes or improvements made to this product will be updated in the next publication release. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of MagTek, Inc.
SAFETY This product has been evaluated by multiple safety certification agencies, including Underwriters Laboratories (UL) and the United States Federal Communications Commission (FCC Class A and Class B), and is designed to protect both the user and the device. This document is written specifically to work in conjunction with these safety and integrity features to protect the user and the device.
1 - Table of Contents Table of Contents Table of Contents ............................................................................................................................... 4 1 Required Tools, Materials, and Documents ........................................................................... 5 1.1 Required Tools ..................................................................................................................... 5 1.2 Suggested Tools .......................................
1 - Required Tools, Materials, and Documents 1 Required Tools, Materials, and Documents 1.1 Required Tools Part Number Quantity Description 33011008 1 ea. ASM TOOL KIT,FIELD SERVICE,EC2000 67800019 or equiv. 1 ea. Small USB keyboard with touchpad mouse N/A 1 ea. Small diagonal side cutters N/A 1 ea. USB thumb drive with required software and documentation 1.2 Suggested Tools Part Number Quantity Description N/A 1 ea. Laptop with available Ethernet port 22350302 or equiv. 1 ea.
3 - Introduction Part Number VARIOUS 2 Quantity 0 or more Description EC2000 software patch .CAB files provided by MagTek Support Services, loaded onto USB thumb drive or service laptop Introduction This document contains the preventive maintenance procedure for the ExpressCard 2000 (EC2000), extracted from 99875607 ExpressCard 2000 Hardware Service Manual.
3 - Preventive Maintenance Procedure 6) Press the Clean Printer (Manual Feed) button to begin the cleaning process. The EC2000 will show a popup dialog box. Leave it there for now. 7) Insert the cleaning card into the image printer’s input slot on the right side (see Figure 3-1) and press OK to close the dialog box. The EC2000 will run the cleaning card through the card path and eject it into the card output hopper when done.
3 - Preventive Maintenance Procedure Figure 3-2 - Cleaning the Hopper Transport Rollers (TOP VIEW FROM FRONT) b) Feed the card partly into the left side of the exit transport and press the Exit Eject button. Hold the card there until the rollers stop moving. Figure 3-3 - Cleaning the Left Side of the Exit Transport (TOP VIEW FROM FRONT) c) Feed the card partly into the right side of the exit transport and press the Exit Reject button.
3 - Preventive Maintenance Procedure Figure 3-4 - Cleaning the Right Side of the Exit Transport (TOP VIEW FROM FRONT) d) Feed the card partly under the exit ramp rollers and press the Exit Eject button. Hold the card there until the rollers stop moving. Figure 3-5 - Cleaning the Exit Ramp Rollers (TOP VIEW FROM FRONT) 5) Press the Status button to return to the Status page. 6) Re-install the tipper foil spool assembly with the original tipper foil roll, or obtain and install a new one from the customer.
3 - Preventive Maintenance Procedure 2) Launch the Internet Explorer web browser and navigate to https://ec-xxxxxxx, where xxxxxxx is the device’s serial number. The browser should show an ExpressCard 2000 web interface page. 3) Open the Software Upload link on the left side of the page to display a File to Upload page. 4) Press the Browse… button to launch the Choose File to Upload dialog box. 5) Navigate to the folder that contains the .
3 - Preventive Maintenance Procedure 4) 5) 6) 7) Press the Menu button to launch the Main Menu page. Press the Settings button to launch the Settings Menu page. Press the Load F/W button to launch the Firmware Download password page. Use the on-screen keyboard to enter the password 1234567 , then press the E key to launch the second Firmware Download password page. 8) Use the on-screen keyboard to enter the password 7654321 , then press the E key to launch the Firmware Download page.
3 - Preventive Maintenance Procedure 1) Use the MCP Commands page to move the hopper transport from the front to the rear of the device to verify the movement is smooth and there is no belt slippage. 2) Only if the hopper transport rods are dirty, wipe off the dirt with a soft, lint-free cloth. 3) Check the hopper transport drive belt for signs of damage. If it is damaged, contact MagTek Support Services for a replacement. 3.
3 - Preventive Maintenance Procedure Figure 3-7 - Run a Thin Bead of Tri-Flow Along the Top of the Shaft (TOP LEFT VIEW) 7) Use the drive belt to move the XY transport to the front of the device, then to the rear again to spread the Tri-Flow along the length of the shaft. 8) If you have applied too much Tri-Flow to the shaft, some may drip off the shaft. If this happens, dab off the excess with a clean, lint free cloth. 3.
3 - Preventive Maintenance Procedure 3.9 Clean Inside the Device Caution: Do not use alcohol wipes, liquids, or chemicals on the touchscreen. Clean the device in phases to avoid blowing dirt, dust, or debris into sensitive components: 1) Remove all remaining consumables from the device (stock cards, image printer ribbon, indent cartridge[s], tipper foil, etc.) and set them aside in a secure location or give them to the customer for temporary storage or secure disposal.
3 - Preventive Maintenance Procedure Figure 3-9 - Removing the Card Cleaning Roller 3) Remove the cleaning roller (see Figure 3-9). 4) Unwrap the roller wipe from the kit and rub it gently over the entire surface of the roller. Pay special attention to spots that feel uneven, which may be dirt or dust stuck to the roller. If there are any uneven or rough spots you can not wipe off, contact MagTek Support Services for assistance.
3 - Preventive Maintenance Procedure 3) Take the cap off the cleaning pen. 4) Gently swipe the cleaning pen back and forth along the print head 10-15 times, until the head feels / looks clean. The print head is slightly textured, so if you are making proper contact you should feel a very slight vibration or “squeak” during each swipe. 5) Wipe the cleaning pen on a piece of clean paper, then put the cap back on the cleaning pen. 6) Wait until the print head has completely dried (approximately two minutes).
3 - Preventive Maintenance Procedure Figure 3-12 - Bad Embosser Wheel Alignment (Figure 3-11 MAGNIFIED) 6) If any cones are broken or bent, replace the characters in the same location if possible. If replacement is not feasible, cut off the top and bottom tines using the diagonal side cutters, remove the character from the tines, and install it to another set of tines, and re-map the character to another tine after preventive maintenance is complete and the device is powered up.
4 - Perform Final Tests 4 Perform Final Tests After completing preventive maintenance, follow these steps to test the device and restore it to its original state: 1) Re-connect the power and network cables. 2) Re-attach any security hardware. 3) Re-install consumables. 4) Close all open doors. 5) Power up the device. 6) Re-synchronize the image printer ribbon. 7) Create a sample card using customer card stock. 8) Check image print quality and embosser alignment, and adjust components as necessary.
