Instruction Manual

3 - Preventive Maintenance
ExpressCard 2000| Instant Issuance Card Personalization System | Hardware Service Manual
Page 25
3.1 Prepare the Device for Preventive Maintenance
To prepare the device for service, follow these steps:
1) Offer the customer the opportunity to remove any proprietary or security-sensitive consumables from
the device, including card stock, image printer ribbons, indent cartridges, and tipper foils. Some
consumables contain negative imprints of cardholder data and must be handled securely.
2) Make sure the device is powered up and connected to the network.
3) Open the top access door (see 99875600 EC2000 User Installation and Operation Manual).
4) Open the two side access doors (see section 4.3 How to Remove / Re-install the Side Access
Doors).
5) Inspect the device for any items that do not belong inside the cover, and remove them (examples
include loose mechanical parts, cards, insect or animal leavings, or jewelry).
6) Inspect the mechanical parts inside the device and inside the image printer, paying special attention to
belts, cables, and plastic gears to see if there are signs of wear or damage.
3.2 Clean the Card Path
Clean the card path per the steps in the Maintenance section of 99875600 EC2000 User Installation
and Operation Manual.
3.3 Clean All Transport Rollers
Follow these steps to clean the rollers on the hopper transport, XY transport, and exit transport. Use the
white cleaning cards:
1) Remove hoppers 1 and 2.
2) Remove the tipper foil cartridge (see 99875600 ExpressCard 2000 User Installation and
Operation Manual for detailed instructions) and set it aside in a secure location, or offer it to the
customer for temporary storage or secure disposal.
3) On the touchscreen, navigate to Menu > Settings > Service > MCP Cmds to open the
Controller Commands page.
4) Use the white cleaning card and do not let the rollers take it out of your hand as you clean each set
of rollers as follows:
a) Feed the card partly into the hopper transport and press the Roller Consume button. Hold the
card there until the rollers stop moving.