Owners Manual

20 © 2017 Sensata Technologies
Ser vice and W ar ra nt y I nfo
6 .0 Lim it ed W a rrant y
Sensata Technologies warrants the CSW2024 inverter to be free from defects
in material and workmanship that result in product failure during normal
usage, according to the following terms and conditions:
1. The limited warranty for this product extends for a maximum of 12 months
from the product’s original date of purchase.
2. The limited warranty extends to the original purchaser of the product
and is not assignable or transferable to any subsequent purchaser.
3. During the limited warranty period, Sensata will repair/replace at our
option any defective parts—or any parts not properly operating for their
intended use—with factory new or remanufactured replacement items
due to product malfunction or failure during normal usage. The limited
warranty does not cover defects in appearance (cosmetic or decorative),
or any structural or non-operative parts. Sensata’s limit of liability under
this warranty shall be the actual cash value of the product at the time
the original purchaser returns the product for repair, determined by the
price paid by the original purchaser. Sensata shall not be liable for any
other losses or damages.
4. Upon request, the original purchaser must prove the product’s original
date of purchase by a dated bill of sale, itemized receipt.
5. The original purchaser shall return the product prepaid to Sensata.
After the completion of service under this limited warranty, Sensata
will return the product prepaid to the original purchaser via a Sensata
selected, non-expedited surface freight within the contiguous United
States and Canada; this excludes Alaska and Hawaii.
6. If Sensata repairs or replaces a product, its warranty continues for
the remaining portion of the original warranty period or 90 days from
the date of the return shipment to the original purchaser, whichever is
greater. All replaced products and parts removed from repaired products
become the property of Sensata.
7. This limited warranty is voided if:
• the product has been modifi ed without authorization
• the serial number has been altered or removed
• the product has been damaged from abuse, neglect, accident,
high voltage or corrosion
• the product was not installed/operated according to instructions
6 .1 How t o Rece ive W arra nt y Service
If your product requires warranty service, contact Sensata at:
• Telephone: [phone], or
• Email:
[e-mail]
If returning your product directly to Sensata, you must:
1. Return the unit in the original, or equivalent, shipping container.
2. Receive a Return Materials Authorization (RMA) number from Sensata
prior to the return of the product for service.
3. Place RMA numbers clearly on the shipping container or the packing slip.
When sending your product for service, please ensure it is properly packaged.
Dam age due t o inade qu a t e packaging is not covered under w ar r a nt y.
We recommend sending the product by traceable and insured service.
BEFORE RETURN I N G AN Y UN I T, A RETURN MATERI AL
AUTHORI ZATI ON ( RMA) NUM BER I S REQUI RED