Owner`s manual

46 EN
OTHERS
If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the
following checklist.
Troubleshooting
Problem Solution
No power - Check if the AC cord is properly connected.
- Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again.
No sound or picture - Check if the connected TV is turned on.
- Check if the connections are made securely and correctly.
- Check whether the connected TV or other device supports HDCP. (This unit will not
output a video signal unless the other device supports HDCP.)
- Check whether the output format of this unit (HDMI FORMAT) matches the
supported input format of other connected device.
No audio / video signal on the
display device via HDMI cable
- If the unit is connected to the unauthorized display device with an HDMI cable, the
audio / video signal may not be output.
- Perform an HDMI cable hotplug, wherein you disconnect the HDMI cable from the TV
and this unit and then reconnect it to both the devices while they are powered on.
- Ensure that your HDMI cable is certified.
Distorted picture - Sometimes a small amount of picture distortion may appear.
This is not a malfunction.
- Connect this unit directly to the TV. If the audio / video cables are connected to a
VCR, pictures may be distorted due to the copy right protection system.
Completely distorted picture
or black / white picture with
BD / DVD
- Make sure the disc is compatible with this unit.
No sound or distorted sound - Adjust the volume.
- Check the settings in “Audio” menu.
No audio signal from the
loudspeakers of the TV
connected via an HDMI cable
- Set “Audio Output” to “HDMI Normal” or “HDMI LPCM” in the settings menu.
- Ensure that the TV's speakers are turned on in the TV menu.
- Ensure that the TV speakers are not muted.
No audio from the speaker
system
- Increase the volume level of the speaker system.
- Set “Audio Output” to “Speakers” in the setup menu.
- Make sure that audio is not muted.
- Make sure you have selected the correct active source for external audio input.
No 5.1-channel audio from the
speaker system
- Does the disc contain 5.1-channel audio?
The 5.1-channel audio is not available when the disc does not contain it.
- Set “Audio Output” to “Speakers” in the setup menu.
- Make sure that the surround mode is not set to “2.1ch Stereo”.
When listening to a stereo (2 channel) source, press [SURROUND] and select
“Dolby Pro Logic II Music” or “Dolby Pro Logic II Movie” to upmix the stereo source
to 5.1 channel surround.
Picture freezes momentarily
during playback
- Check the disc for fingerprints / scratches and clean with a soft cloth wiping from
center to edge.
-Clean the disc.
Disc cannot be played back - Clean the disc.
- Ensure the disc label is facing up.
- Check if the disc is defective by trying another disc.
- Cancel the ratings control or change the control level.
- Insert a correct disc that can be played back on this unit.
SD Memory Card cannot be
read
- The format of the card does not match that accepted by this unit or the card is not
compatible.
No return to start-up screen
when disc is removed
- Reset this unit by turning it off, then on again.
The unit does not respond to
the remote control
- Aim the remote control directly at infrared sensor window on the front panel.
- Reduce the distance to infrared sensor window.
- Replace the batteries in the remote control.
- Re-insert the batteries with their polarities (+ / - signs) as indicated.
Buttons do not work or the
unit stops responding
- To completely reset the unit, press and hold [STANDBY/ON Q] on the front panel
for 10 seconds to shut down the unit or unplug the AC cord from the AC outlet for
15-20 seconds.