PCI Expansion System User's Manual 13 Slot PCI to PCI Expansion With Surveillance Pro 2 Remote Monitoring and SNMP Capability Model: P13RR-TEL
Copyright © 2006 Mobility Electronics, Inc. This publication is protected by Federal Copyright Law, with all rights reserved. No part of this publication may be copied, photocopied, reproduced, stored in a retrieval system, translated, transmitted or transcribed, in any form or by any means manual, electric, electronic, electro-magnetic, mechanical, optical or otherwise, in whole or in part without prior written consent from Mobility Electronics, Inc.
M A G M A Table of Contents PREFACE ............................................................................................... I Advisories ............................................................................................... i Safety Instructions...................................................................................ii When Working Inside a Computer ..........................................................ii Protecting Against Electrostatic Discharge ............................
M A G M A Administration Name and Password Setup ................................................ 23 From Email Address.................................................................................... 23 Finalizing Surveillance Pro 2 Configuration ................................................ 24 Removing Faults From Surveillance Pro 2 ................................................. 24 CHAPTER 6 CHASSIS MAINTENANCE......................................... 25 “Hot-Swappable” Power Supply ..........
M A G M A Preface Advisories Four types of advisories are used throughout this manual to provide helpful information, or to alert you to the potential for hardware damage or personal injury. They are Notes, Cautions, Warnings, and Dangers. The following is an example of each type of advisory. NOTE An amplifying or explanatory comment related to procedural steps or text. CAUTION Used to indicate and prevent the following procedure or step from causing damage to the equipment.
M A G M A Safety Instructions Always use caution when servicing any electrical component. Before handling the MAGMA PCI Expansion chassis, read the following instructions and safety guidelines to prevent damage to the product and to ensure your own personal safety. Refer to the “Advisories” section for advisory conventions used in this manual, including the distinction between Dangers, Warnings, Cautions, and Notes. ♦ Always use caution when handling/operating the computer.
M A G M A In addition, take note of these safety guidelines when appropriate: ♦ To help avoid possible damage to systems boards, wait five seconds after turning off the computer before removing a component, removing a system board, or disconnecting a peripheral device from the computer. ♦ When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs.
M A G M A iv ♦ When transporting a sensitive component, first place it in an anti-static container or packaging. ♦ Handle all sensitive components at an ESD workstation. possible, use anti-static floor pads and workbench pads. ♦ Handle components and boards with care. Don’t touch the components or contacts on a board. Hold a board by its edges or by its metal mounting bracket.
M A G M A Chapter 1 Introduction General Specifications The MAGMA P13RR-TEL is a rugged COTS (Commercial-Off-TheShelf) 13 Slot PCI to PCI Expansion System designed specifically for industrial telephony and military-grade configurations requiring remote monitoring capability. In addition, this expansion was designed to meet MIL-STD 461E. The expansion chassis is fully compliant with the PCI Local Bus Specification.
M A G M A Parts List The following parts are provided: Qty 1 1 1 13 13 2 1 1 Item 13 Slot PCI to PCI Expansion Chassis 1 PCI Expansion Cable (1-meter or 1.5-meter) PCI Host Interface Card Long card retainers Short card retainers U.S. Standard 115V power cord User’s Manual Software CD-ROM 1 The MAGMA PCI expansion cable uses a 68-pin connector; however, it is NOT an “off-the-shelf” SCSI cable. The MAGMA PCI expansion cable is a custom cable designed specifically for PCI Expansion.
M A G M A Chapter 2 Hardware Installation The following steps will guide you in completing the hardware installation of your MAGMA P13RR-TEL. Electrostatic Discharge (ESD) Warning All PCI cards are susceptible to electrostatic discharge. When moving PCI cards, it is best to carry the cards in anti-static packaging. If you need to set a PCI card down, be sure to place it inside or on top of an anti-static surface. For more information, see “Protecting Against Electrostatic Discharge” in the Preface.
M A G M A Before you Begin The 400W redundant power supply is auto-switching. These means that it will automatically switch to match whatever source power you are using. Since all products ship with a US Standard 115V power cord, you will need to use a power cord adapter for non-US Standard 115V power sources. Install PCI Host Interface Card Begin the installation of your PCI expansion host card by first powering down the host computer.
M A G M A Attach PCI Expansion and Power Cable Carefully position the MAGMA expansion chassis so that the supplied PCI expansion cable will conveniently reach from the connector of the PCI host card to the connector on the back of the PCI expansion. The standard size cable that ships with the P13RR-TEL is 1 meter long. An optional 1.5 meter cable is available from Mobility in case you didn’t order it with your system during your initial purchase.
M A G M A Recheck the Installation Check your installation before powering up the MAGMA expansion chassis for the first time. Although the power supply has an over voltage protection device built into it, it may not "trip" in time to fully protect a device that has been improperly connected, or whose power cable has been damaged. Applying Power Correctly Starting Up: You must apply power to the MAGMA expansion chassis BEFORE you power up your computer.
M A G M A MAC Start Up MAC computers will boot up without any visible indicators that the Expansion System is connected. Go to Chapter 3 Verify Installation. Shutting Down: DO NOT TURN OFF THE MAGMA EXPANSION CHASSIS UNTIL YOU HAVE SHUT DOWN YOUR COMPUTER COMPLETELY! It can cause a system lockup and loss of any unsaved data.
M A G M A CHAPTER 3 Verify Installation Windows 2000 and XP To verify a successful installation on Windows XP or 2000, find the ‘My Computer’ icon Æ Right-click and select ‘Manage’ Æ Highlight ‘Device Manager’ Æ Click on the View Menu and select View Devices by Connection Open ACPI (BIOS) Æ Open PCI BusÆ Click the ‘+’ sign several times until your reach the PCI Standard PCI to PCI Bridge. When installed correctly, you will see three “PCI to PCI Bridges” below your system’s PCI Controller.
M A G M A If, however, the installation was unsuccessful, you may not see the PCI to PCI Bridge, or it will have a small yellow in front of it. Proceed to Chapter 7 Troubleshooting for help with Windows installation problems. Mac OS X When using Mac OS X no additional software or drivers are needed. As long as you are using Mac OS X Version 10.2.2 or newer, the operating system should automatically recognize the MAGMA expansion chassis.
M A G M A Any PCI Cards you install in the expansion chassis will appear behind the pci-bridge device. Mac OS 10.2.x Mac OS 10.3.x & 10.4.x If any of these devices are not displayed as shown above, you should shut down your system (computer first, then the expansion chassis) and reconnect the cables and the PCI expansion host card to ensure that you have a solid connection. Then restart the MAGMA expansion chassis followed by the computer. Next, try to verify the installation again, as shown above.
M A G M A Chapter 4 Install 3rd Party PCI Cards This chapter provides information on how to install 3rd Party PCI cards into your MAGMA expansion chassis. More details on the installation of individual cards are provided by the card’s manufacturer. This chapter is provided as a simple guide to help you install your PCI cards in the chassis. For the purpose of installation, the MAGMA expansion chassis functions exactly as a standard desktop computer chassis.
M A G M A Slide the enclosure cover backwards, disengaging it from the guides at the front of the enclosure, by firmly grasping the cover lip and pulling the cover backward about ¼” and then lifting the cover off. When replacing the enclosure cover, be sure that the front edge guides on the cover engage the inner lip of the enclosure. PCI Expansion Interface Card Next, check the PCI Expansion Interface Card.
M A G M A After you have verified the card installation, check the card holddown assembly that is holding the card securely to the card hold-down bar. If necessary, use the adjustment screw to tighten the card holddown brace. Install PCI Cards in PCI Expansion Chassis When installing PCI cards or hard drives, please ensure that the input current rating specified on the AC input label is not exceeded.
M A G M A Make sure that all PCI cards are fully seated in their connectors. When correctly seated in its connector, you will notice a firm resistance when you pull up gently on the card. To keep the cards in place, secure them in the enclosure with their retaining screws (supplied with the MAGMA expansion chassis). The sheer number of PCI cards and device drivers available makes it impossible for Mobility to fully test and certify all available PCI cards for use in the MAGMA expansion chassis.
M A G M A Finishing Touches After your system is working properly, replace any empty slots with slot covers, and install the card hold down retainers that shipped with your expansion system. The P13RR-TEL includes a PCI card hold down bar and set of plastic retainers to provide an extra method of securing the PCI cards in the chassis. This is especially useful when transporting a fully-loaded expansion chassis. The PCI cards in your chassis can easily be held firmly in place in a couple of simple steps. 1.
M A G M A Finally, replace the host computer cover and the expansion chassis cover. Rack Installations Installing your new P13RR-TEL into an equipment rack has never been easier. Simply attach one of MAGMA’s optional Rack-mount slide kits (PN: RSLIDES-XX) to allow you to mount the chassis in a computer rack and then simply slide the chassis in and out whenever you need to do work on, or in, it. These sets come in various lengths to accommodate various racks.
M A G M A Chapter 5 Remote Monitoring The Remote Monitoring System Surveillance Pro 2 adds the ability to remotely monitor the status of the P13RR-TEL. You can now get all the information that is displayed on the LCD of the chassis in near real time without leaving your desk. It is useful for tracking chassis functionality off site applications.
M A G M A Surveillance Pro 2 Web Page To view the status web page created by Surveillance Pro 2, open any web browser and simply type the default Surveillance Pro 2 IP address of 192.168.1.100 into the address bar. In a few moments you will see a web page showing the status of the P13RR-TEL critical parameters. The screen will automatically refresh every 30 seconds. Your computer must be on the same IP address network as the Surveillance Pro 2 if you are not connected through a router.
M A G M A the username is admin and factory default for the password is password, both in lower case. Chassis Name The chassis name is blank by default. In order to help identify which system has an error, you should give the chassis a meaningful name, such as MAGMA, or MAGMA01 if you have more than one system. There is a 100 character limit on this field. The chassis name will be included in the email notification of chassis status.
M A G M A The second option is to have a DHCP (Dynamic Host Configuration Protocol) server assign an IP address that has a reservation set up for the MAC of the Ethernet interface. If there is not a reservation set up on the DHCP server, the DHCP server will automatically assign the next available address from its IP pool each time the chassis is restarted. This will make is almost impossible to monitor manually. To use DHCP, simply enter a 0 (zero) in the IP address and subnet mask fields.
M A G M A Subnet Mask and Gateway Address The subnet mask can be used to determine which network a particular IP belongs to. It is helpful for dividing a host to many different subnets. The gateway address is used to point Surveillance Pro 2 to the router used to gain access to the Internet. If your DHCP server is configured to assign DHCP clients with a gateway address simply enter a 0 in the gateway address field.
M A G M A Surveillance Pro 2 Email Notification Setup In order for Surveillance Pro 2 to send email notifications, you must setup the following: an SMTP address, and a recipient’s email address. SMTP Address Enter an SMTP server address in dotted decimal format. This can be obtained from your internet service provider. Alternately, if you know your SMTP server name, you can ping it from a command prompt to obtain the SMTP IP address.
M A G M A Recipient’s Email Address (Email Address #1 - #4) At least one email address must be set up to send the remote email notification messages to. The email address needs to be less than 45 characters. Up to four recipient’s email addresses can be entered. If you need more than four email addresses, try combining some of them into a “group address.” Administration Name and Password Setup The administration name can be any combination of alphanumeric characters up to 10 characters in length.
M A G M A Most SMTP servers will reject the email that Surveillance Pro 2 is trying to send if it does not belong to its domain. Finalizing Surveillance Pro 2 Configuration Once you have filled in all of the needed information, hit the submit button for the data to be saved to the Surveillance Pro 2. In order for the new settings to take effect, either the power to the chassis needs to be cycled, or the yellow reset button on the chassis monitoring system needs to be pressed.
M A G M A Chapter 6 Chassis Maintenance Like all computer systems, you will need to perform some routine maintenance tasks. Some of these include making sure that the air vents in the chassis are clear of obstructions and that the cooling air from the fans flows freely. You will also need to check the foam filter behind the front panel to ensure it is clean, thus allowing for unrestricted air flow to the fans.
M A G M A module. Then press the yellow alarm monitoring reset button on the front panel to reset the monitoring operation. The power load will again be shared between these two modules. In order to ensure the safety and efficiency of your expansion system, it is recommended that you keep a spare power supply module on hand – just in case. Protect yourself, keep a spare. Order your spare power supply module from Mobility – PN 4000022-01.
M A G M A Before you attempt to reinstall the new fan, be sure to position the new fan correctly using the direction arrows on the side of the fan. Make sure that the air flows “into” the chassis as indicated by the arrows. Reconnect the power cable, add the front grill to the fan, and secure with the four (4) white thumb-screws. Reinstall the Surveillance Pro 2 control panel and the cover. Finally, restore power to the expansion chassis and then the host computer.
M A G M A Chapter 7 Troubleshooting Locate the Problem If you are having trouble with the MAGMA expansion system, verify that all cards are seated properly and all cables are connected properly. Be sure you followed the instructions in earlier sections of this User Guide. Always remember to power On and Off correctly when rechecking and testing your installation. If you are still having problems, try these simple troubleshooting steps.
M A G M A My Computer Can’t Find the PCI Expansion System If the expansion system is not visible in your Windows Device Manager or your Apple System Profiler at all, you will need to turn off your computer (first) and then the MAGMA expansion chassis (second) and test all cords and cables to ensure you have everything connected correctly.
M A G M A When Nothing Works The following troubleshooting steps will help you when the computer or chassis won’t turn on or “nothing seems to work” correctly: rd Review Chapters 3 (Verify Installation) and 4 (Install 3 Party PCI Cards) as necessary to verify that you have a valid installation of the MAGMA expansion system and that you have rd correctly installed your 3 Party PCI card(s) and their associated drivers (as required).
M A G M A My Computer Hangs During Power Up If your computer “hangs” while being turned on and you can’t even start, follow these simple steps to try to fix this problem: 1. Shut off the computer (first) and then the MAGMA expansion system and verify that all cards and cables are installed correctly. Reapply power first to the expansion system and then to the computer. 2. If it still hangs, remove all 3rd Party PCI cards and try booting up without any cards installed. a.
M A G M A My PCI Card Doesn’t Work Follow these simple troubleshooting steps to resolve typical 3rd Party PCI card problems: The following additional steps might also help when the above troubleshooting steps for fail to resolve your problem: 32 1. Shut down the computer followed by the MAGMA expansion chassis 2. Remove the PCI card displaying a problem 3. Replace the “problem card” with a simple PCI card, such as an Ethernet card that has drivers built into the operating system.
M A G M A Windows 5. Next, open the Device Manager (View by Connection selection). is gone, the problem is with the 3rd Party PCI card or If the the card drivers. You should go to the Windows Error Codes section of this chapter to learn how to troubleshoot using error codes. If the is still visible, the problem may be with the MAGMA expansion system. Please contact Mobility Technical Support for further guidance and/or a replacement product.
M A G M A Windows Error Codes If you are having a problem with one of your devices, and the Device status box shows a Windows Error Code, refer to the following list of error codes for guidance: Error Code Description/Action rd This code indicates that there is a problem with the 3 Party PCI Card driver. 10 If necessary, contact the PCI Card’s manufacturer for updated PNP compatible drivers. If all else fails, contact Mobility Technical Support for further assistance.
M A G M A Error Code 28 (PCI Card) 1 Description/Action The driver for the PCI Card is not installed on your system. Reinstall the PCI Card driver following the manufacturer’s instructions. If that fails to fix the problem, call the card manufacturer for new drivers. The PCI host card or expansion chassis are not working correctly. Reinstall the PCI host card into the computer’s PCI slot and recheck all cable connections. If the error code remains, try another PCI slot.
M A G M A Chapter 8 How to Get More Help Frequently Asked Questions (FAQ) You can visit the MAGMA Technical Support FAQ pages on the Internet at: www.magma.com/support/ Contacting Technical Support Our support department can be reached by fax at (858) 530-2733 or by phone at (858) 530-2511. Support is available Monday through Friday, 8:00 AM to 5:00 PM PT.
M A G M A MAGMA Debug Utility Occasionally, Mobility Technical Support may request Windows users to produce and email a MAGMA debug log file to help them resolve your problem. This file should be emailed to support@magma.com. This file should have a “.log” file extension. To create the *.log file, follow these instructions: 1. 2. 3. 4. 5. Locate a file called dbgview.exe on the MAGMA CDROM. Double-click on the file dbgview.
M A G M A PCIScope Software Utility PCIScope is a powerful tool for Windows users. It was designed by a Germany company called APSoft. This software utility is a valuable resource to explore, examine and debug the PCI subsystem of your computer. It was made to fit the requirements of the most demanding users, especially engineers, programmers, and system administrators, and to integrate all advanced functions and tools into one product. Please visit www.tssc.
M A G M A You should save this data as a file on your computer. Please include your name and date as part of the file name with an extension of “.bpd.” Then email this file to support@magma.com if you are experiencing configuration problems.
M A G M A Returning Merchandise to MAGMA If factory service is required, a Service Representative will give you a Return Merchandise Authorization (RMA) number. Put this number and your return address on the shipping label when you return the item(s) for service. MAGMA will return any product that is not accompanied by an RMA number. Please note that MAGMA WILL NOT accept COD packages, so be sure to return the product freight and duties-paid.
M A G M A Appendix A Bus Hierarchy Bus Hierarchy The following figure is representative of the PCI Bus hierarchies for the 13 Slot PCI to PCI Expansion System. This figure pictorially conveys the overall PCI bus topology of the system. 13 Slot Topology In general, we do not know what the actual Bus numbers are. We only know how they increment starting from the PCI expansion host card.
M A G M A Appendix B Need More Slots? Multiple PCI Expansion System Configurations The PCI Local Bus Specification defines the PCI bus as a hierarchical bus, where PCI to PCI Bridges (PPBs) may be used to add "levels" to the PCI bus hierarchy. Because hierarchies are organized systems arranged into different levels, you can take advantage of this automatic organizing and layering to expand the number of available PCI slots beyond the number available in your computer’s motherboard.
M A G M A 2. The 4 and 7 Slot Magma Expansion Systems each add two (2) PCI to PCI Bridges to the PCI Local Bus. The 13 Slot adds three (3) PCI to PCI Bridges to the PCI Local Bus. The 6 Slot adds one (1) bridge. These bridges are the communication paths between the PCI cards and the computer resources. Most computers allow multiple bridges (and thus PCI buses) to be correctly configured.
PCI Expansion Host Card t Configura tio Ou n- n 4, 7, 13 Slot Chassis Fa M A G M A PCI Expansion Host Card 4, 7, 13 Slot Chassis Magma Expansion Cable Proprietary Expansion Cable 4, 7, 13 Slot Chassis PCI Expansion Host Card Proprietary Expansion Cable The Fan-Out Configuration is the recommended solution. It typically provides optimum performance on most systems because there are fewer PCI bridges between the Computer CPU and the PCI cards.
M A G M A The following image shows the Apple Profiler display when a MAC has 2 Expansion Systems connected in a “Fan-Out” configuration MAC System Profiler with 2 PCI to PCI Expansion Systems Installed in a “Fan-Out Configuration. Daisy-Chaining Recognizing the typical insignificance of the performance variance between the “Fan-Out” and “Daisy-Chaining” configurations, the primary reason for using this one would be limitations on physical space.
M A G M A Verify your configuration Before you start installing your PCI cards (refer to Chapter 4 Install Cards and Drives for more information), you should confirm that everything is in proper working order. Refer to Chapter 3 Verify Installation for guidance in verifying the proper installation of your Expansion System. Notice that each Daisy-Chained unit appears in the Device Manager in the reverse order of its place in the configuration.
M A G M A Obviously, you will need to keep an eye on your system performance and make any adjustments that may be required, either to PCI card location or to Expansion System configuration, to obtain maximum performance. PCI Card Conflicts If you determine that one PCI card is interfering with the operation of another card, first try reorganizing the cards on the motherboard. Moving the cards around can change the order in which the cards are configured by the system during power-on.
M A G M A rd Problems with 3 Party cards might only be traceable once you have identified the expansion system containing the problem card. Remember, it may be necessary to identify the PCI Slot that the Host Interface Card is in before you can properly identify the correct expansion chassis and ultimately the card. Obviously, this is only an issue if you have multiples of the same type of card installed.
M A G M A Finding the Problem Card Windows If you need help to determine which PCI card, or which expansion chassis, has the problem, you can “right-click” on the card with the and check the information contained in the “Location:” field. Look for the “Error Code” in the box in the center of the Properties Window and then go to the Windows Error Code section for information on how to resolve this issue.
M A G M A APPENDIX C Compliance FCC NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Mobility California, Inc. PCI Expansion Products 9918 Via Pasar, San Diego, CA 92126, USA Phone (858) 530-2511 • Fax (858) 530-2733 Email: support@magma.com • www.magma.
