MX

wide range of services:

Unlimited web support:

As a registered MAGIX customer, you have unlimited access to web support offered via the
convenient MAGIX service portal on http://support.magix.net, including an intelligent help
assistant, high-quality FAQs, patches and user reports that are constantly updated.

The only requirement for use is product registration on www.xara.com

The online community - on-the-spot support and a platform for exchange:

MAGIX customers have free and unlimited access to the online community at www.magix.info,
which includes approx. 120,000 members and offers the opportunity to ask members questions
concerning MAGIX products as well as use the search function to search for specific topics or
answers. In addition to questions & answers, the knowledge pool includes a glossary, video
tutorials and a discussion forum. The multiple experts, found round-the-clock on www.magix.info
guarantee quick answers, which sometimes come within minutes of a question being posted.

Email support for MAGIX products:

For every new MAGIX product you will receive, as of date purchase, 12 months of email based
customer service.
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Premium email support:

For priority support, or if you want the MAGIX support team to help with non-MAGIX related
harware problems you can purchase an Premium email support ticket. The ticket is for a specific
problem, and is valid until it is solved, it is not restricted to an email.
Please note
: To be able to use the Premium email support and free product email support via the Internet, you have
to register your MAGIX product using the serial number provided. This can be found on the CD case of
your installation CD or on the inside of the DVD box.

Additional telephone service:

Besides the large number of free customer service offers, we also offer a fee-based telephone
customer service available to customers that have purchased from Magix. Here you can find a
summary of our technical support telephone numbers:
http://support.magix.net
/
Mail (Europe):
MAGIX Development Support, P.O. Box 20 09 14, 01194 Dresden, Germany
Mail (North America):
MAGIX Customer Service, 1105 Terminal Way #302, Reno, NV 89502, USA
Please make sure you have the following information at hand:

Program version

Configuration details (operating system, processor, memory, hard drive, etc.), sound card
configuration (type, driver)

Information regarding other audio software installed
MAGIX Sales Department
You can reach the MAGIX Sales Department workdays for help with the following questions and
problems:

Orders

Product consulting (pre-purchase)

Upgrade requests

Returns
Europe
Monday - Friday, 09:00-16:00 GMT
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