X5

Problems and solutions 321
Possible 2nd reason: Inaccurate tapping or a false BPM value has been entered.
Remedy: Try the tempo correction buttons or tap until the "locked" condition is
attained.
Problem: The metronome sounds inaccurately or is jerky, the lines in the wave-
shaped display are irregular and thinly drawn.
Activation problems
Problem: The entered code is incorrect (telephone activation)
Make sure your entry is correct; in most cases a typo is to blame.
If the code is entered correctly, dial the number of our Call Center. Our support staff
will help you personally.
The MAGIX website won't open
Check your Internet connection; you may have to use manual dial-up.
The form for ordering via post/fax won't open
• Check that an adequate text editing program is installed and activated (for
example, MS Word).
I still haven't received an email with the activation code
• Check that your inbox isn't full.
• Have a look in your spam folder.
You can always send questions via email to our support whenever you like. Please
have the following information at hand so that we can assist you as quickly and as
specifically as possible.
• Complete product name
• Exact version number (to be found in the about box in the "About" menu item of
the "Help" menu)
• Encoder/Decoder name
• Your user code (accessible via the "Activate via post/fax" dialog)
Problem: I have installed MAGIX Video Pro X5 on a new computer, installed a new
hard drive in my old computer (sound card, memory...), or installed it multiple times
on the same computer. My activation code is no longer accepted!