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Table Of Contents
10 Support
www.magix.com
Support
Dear MAGIX customer,
Our aim is to provide convenient, fast and solution-focused support at all
times. To this end, we offer a wide range of services:
Unlimited web support:
As a registered MAGIX customer, you have unlimited access to web
support offered via the convenient MAGIX service portal on
http://support.magix.net, including an intelligent help assistant, high-quality
FAQs, patches and user reports that are constantly updated.
The only requirement for use is product registration on www.magix.com
The online community - on-the-spot support and a platform for exchange:
MAGIX customers have free and unlimited access to the online community
at www.magix.info, which includes approx. 100,000 members and offers the
opportunity to ask members questions concerning MAGIX products as well
as use the search function to search for specific topics or answers. In
addition to questions & answers, the knowledge pool includes a glossary,
video tutorials and a discussion forum. The multiple experts, found round-
the-clock on www.magix.info guarantee quick answers, which sometimes
come within minutes of a question being posted.
Email support for MAGIX products:
8 (eight) weeks of free email customer service (starting from the purchase
date) is automatically included with the purchase of any new MAGIX
product. MAGIX guarantees fast processing of your request and an
immediate reply.
Premium email support:
If you experience problems after the 8 weeks of free email support have
expired, you can purchase a Premium email support ticket in the MAGIX
Shop for USD 12.99 | CAD 13.99 | GBP 9.99 | AUD 18.99 | ZAR 120.00 |
EUR 12.99 | SEK 119.00 | NOK 99.00 | DKK 99.00. This ticket applies to a
specific problem and is valid until it is solved; it is therefore not restricted to
one email.
Reporting evident program errors is exempt from this regulation.
Please note: To be able to use the Premium email support and free product
email support via the Internet, you have to register your MAGIX product
using the serial number provided. This can be found on the CD case of your
installation CD or on the inside of the DVD box.