X2

Support 9
Support
If you experience any problems with your software, please contact our support team:
Support website: http://support.magix.net/contact/us
This website takes you to the MAGIX user service page; the following free offers are also
featured there:
•
FAQs (frequently asked questions) and general tricks and tips. In most cases, you’ll find
the solution to your problem here. If not, use the email support form.
•
Email support form: Use the special form to inform our support staff about your system.
This information is used to solve your problems quickly and competently. Simply fill it out
and send it with a mouse click!
•
Support forum: You are not alone. Perhaps other users had a similar problem and can
help you solve yours. Our support staff are also regular contributors.
•
Download section: Updates, improvements, and patches are likewise offered free of
charge via download. Many problems you may experience are already familiar to us, and
they can often be solved by downloading the latest patch. Besides patches, there are
also wizards for checking and optimizing your system.
•
Links: The links list contains the contact addresses for all of the most important
hardware manufacturers.
Please note: To be able to use the support, you have to register your product using the
serial number provided. This number can be found on the CD case of your installation CD
or on the inside of the DVD box.
You can also reach our support team by telephone:
UK: 0203 3183666 (Mon. - Fri., 09:00-16:00 GMT)
USA/Canada: 1-775-562-0527 (Mon.–Fri. 9 am to 5 pm EST)
Denmark: 699 18763 (Mon.- Fri. 10:00 - 17:00)
Finland (Suomi): 09 42419023 (Mon.- Fri. 11:00 - 18:00)
Norway: 210 35843 (Mon.- Fri. 10:00 - 17:00)
Sweden: 0852500713 (Mon.- Fri. 10:00 - 17:00)
You can request a free access code to the phone support hotline by using this link:
http://support.magix.net/phone. There you'll also get additional information and
explanations about phone support.
Please have the following information at hand:
• Program version
• Configuration details (operating system, processor, memory, hard drive, etc.), sound
card configuration (type, driver)
• Information regarding other audio software installed