X2

Problems and solutions 263
Activation problems
entered code is incorrect (telephone tivation)
ure your entry is correct; in most cases a typo is to blame.
ctly, dial the number of our Call Center. Our coworkers will
website won't open
nte et connection; you may have t ual dial-up.
/fax won't open
• Check that an adequate text editing program is installed and activated (for example, MS
Word).
en't received an email with the activation code
ur inbox isn't full.
r spam folder.
to our support whenever you like. Please have the
t we can assist you as quickly and as specifically as
• Complete product name
• Encoder/Decoder name
IX program onto my new computer or built a new hard disk
ation code is no longer
nger being
sim w activation code. Since you're already registered as a MAGIX
customer, you won't have to pay for another activation.
Online: When registering on the MAGIX website use your existing MAGIX login details.
Post/fax: Print out the order form again and send it to the address or fax number stated.
Problem: The ac
Make s
If the code is entered corre
gladly help you.
The MAGIX
• Check your I rn o use man
The form for ordering via post
I still hav
• Check that yo
• Have a look in you
You can always send questions via email
following information at hand so tha
possible.
• Exact version number (to be found in the about box in the "About" menu item of the
"Help" menu)
• Your user code (accessible via the "Activate via post/fax" dialog)
Problem: I installed my MAG
(sound card, memory...) into my old computer. Now my activ
accepted.
Activation is linked to a specific computer. Changes to the computer's hardware, for
ample, integrating a larger hard disk can lead to the computer no loex
recognized as the one for which the activation code h
as been calculated. This will most
likely happen if you install MAGIX Video Pro X2 on a new computer. If this is the case,
ply request a ne