11.5

466 Help menu
www.magix.com
post/fax form. Now send the completed form as a print out to the address/fax
no. mentioned. Once payment has been processed successfully, your
activation code will be sent to you in the post/via fax in just a few days.
Optionally it can also be sent by mail if an email address is stated.
Enter activation code
After receiving your personal activation code, you can use the activation dialog
for the corresponding file format to start exporting for the respective format. if
you receive the activation code via email, then copy it into the input field in the
dialog and click "Activate...".
Activation problems
Problem: The entered code is incorrect (telephone activation)
Make sure your entry is correct; in most cases a typo is to blame.
If the code is entered correctly, dial the number of our Call Center. Our support
staff will help you personally.
The MAGIX website won't open
Check your Internet connection; you may have to use manual dial-up.
The form for ordering via post/fax won't open
 Check that an adequate text editing program is installed and activated (for
example, MS Word).
I still haven't received an email with the activation code
 Check that your inbox isn't full.
 Have a look in your spam folder.
You can always send questions via email to our support whenever you like.
Please have the following information at hand so that we can assist you as
quickly and as specifically as possible.
 Complete product name
 Exact version number (to be found in the about box in the "About" menu item
of the "Help" menu)
 Encoder/Decoder name
 Your user code (accessible via the "Activate via post/fax" dialog)
Problem: I have installed Samplitude 11.5 Producer on a new computer,
installed a new hard drive in my old computer (sound card, memory...), or