3.0

Support
If you experience any problems with your software
, please contact our support team:
Support website: http://support.magix.net/contact/us
This website takes you to the MAGIX user service page; the following free offers are also featured
there:

FAQs (frequently asked questions) and general tricks and tips. In most cases, you'll find the
solution to your problem here. If not, use the email support form.

Email support form: Use the special form to inform our support staff about your system. This
information is used to solve your problems quickly and competently. Simply fill it out and send it
with a mouse click!

Support forum: You are not alone. Perhaps other users had a similar problem and can help you
solve yours. Our support staff are also regular contributors.

Download section: Updates, improvements, and patches are likewise offered free of charge via
download. Many problems you may experience are already familiar to us, and they can often be
solved by downloading the latest patch. Besides patches, there are also wizards for checking and
optimizing your system.

Links: The links list contains the contact addresses for all of the most important hardware
manufacturers.
Please note:
To be able to use the support, you have to register your product using the serial number provided. This
number can be found on the CD case of your installation CD or on the inside of the DVD box.
You can also reach our support team by telephone:
UK:
0203 3183666 (Mon. - Fri., 09:00-16:00
GMT)
USA/Canada:
1-775-562-0527 (Mon.?Fri. 9 am to 5 pm
EST)
Denmark:
699 18763 (Mon.- Fri. 10:00 - 17:00)
Finland (Suomi):
09 42419023 (Mon.- Fri. 11:00 - 18:00)
Norway:
210 35843 (Mon.- Fri. 10:00 - 17:00)
Sweden:
0852500713 (Mon.- Fri. 10:00 - 17:00)
You can request a free access code to the phone support hotline by using this link:
http://support.magix.net/phone
. There you'll also get additional information and explanations about phone support.
Please have the following information at hand:

Program version

Configuration details (operating system, processor, memory, hard drive, etc.), sound card
configuration (type, driver)

Information regarding other audio software installed
You can also contact our support team by mail:
UK/Scandinavia: MAGIX Development Support, P.O. Box 20 09 14, 01194 Dresden, Germany
US/Canada: MAGIX Customer Service, 1105 Terminal Way #302, Reno, NV 89502, USA
Customer service & upgrades (US only)
Periodically, MAGIX offers users who purchased their software an upgrade from a previous product to
the current version. For details about an upgrade, please call us using the following number:
Sales Department
1-305-722-5810
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