User manual

www.ultramagicard.com
RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL
Page 37 of 44
Image is printed outside the colour
panels. (Puts a coloured band
across one end of card).
1. A used roll of dye film has been fitted.
2. Take-up spool wound too loosely.
1. Fit a new roll of film.
2. Remove loose film.
Areas of dye film peeling off card.
Dark mosaic like image.
1. Card has been used and has overcoat
layer printed on it.
1. Use only brand new cards, not cards
which have failed to print fully.
Out of Dye Film Error 1. Out of dye film.
2. Dye film incorrectly fitted.
3. Dye film not moving.
1. Replace dye film.
2. Reload the dye film correctly. (See section
3 of this document).
3. Check film spools are free to turn.
Cards printed incorrectly after
switching between YMCK and black
film
1. Failure to re-set driver settings
2. A used roll of dye film has been fitted.
1. Set correct the driver settings for Colour
Format.
2. Replace dye film with a new roll.
Table 3 - Card Feed Problems
Problem Probable Cause Solution
Cards failing to travel correctly
through the printer.
Gives error message:-
“Card not found”.
1. Dirty rollers.
2. Incorrect card size.
1. Clean the rollers. (See section 7 of this
document).
2. Fit correct cards. (See section 4 of this
document).
Cards fail to feed from hopper.
Error message:
“Printer may be out of cards”.
1. Card hopper is empty..
2. Rear hopper rollers are dirty.
3. Card Thickness adjustment is set too
small (sometimes accompanied by
squeaking noise from the hopper.
4. Static causing cards to stick together
(sometimes accompanied by squeaking
noise from the hopper).
1. Refill hopper with cards.
2. Clean hopper rollers using fresh cleaning
card.
3. Adjust to correct thickness.
4. Remove cards from hopper. Fan to cards to
separate them. Return cards to hopper
(very common with mag stripe cards).
Cards fail to feed from hopper.
Error message:
“Card not found”.
1. Cleaning cassette ‘tacky’ roller
incorrectly fitted.
1. Remove cleaning cassette, check that the
two small springs are above the ‘tacky
roller. Replace the cleaning cassette
(see page 17)
Printer feeds more than one card
from the hopper
1. Card gate (thickness) adjustment set too
large (Often causes dye film to snap).
1. Adjust to correct thickness.