User manual

www.ultramagicard.com
RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL
Page 36 of 44
14. Troubleshooting
Table 2 - Dye Film Problems
Problem Probable Cause Solution
Printer does not recognise dye film
type.
(Print colours may be very pale but
with good black text)
1. Dye film incorrectly loaded
2. Incorrect type of dye-film
1. Reload the dye film
2. Reload the dye film correctly. (See section
3 of this document).
Printer cannot position the dye film.
(Prints colours in wrong places).
1
. Dye film incorrectly loaded. 1. Reload the dye film correctly. (See section
3 of this document).
Dye film cutting during the print
operation
1. Dye film sticking to card.
2. Image printing over the ends of the
card.
1. Ensure cards are not already used. Then
lower the printhead power settings.
2. Adjust either the image start if cutting at
beginning of film panel, or the image end
if cutting at rear of film panel.
Table 1 - Printer Prints but with Image Quality Problems
Problem Probable Cause Solution
Mis-registration of Colours
(Ghosting on Photographs etc)
1. Card is slipping due to dirty rollers. 1. Clean all rollers.(See section 7 of this
document).
Small Areas of Wrong Colour
(Small areas where 1 or more
colour layers have been missed
from the image).
1. Dust and debris on surface of the
card. (white ovals)
2. Contaminated with oily deposits
(darker blotches)
3. Card surface uneven (White patches)
4. Slight cutting of dye film (Jagged
scratches) Printhead density too high
(Jagged scratches)
1. Ensure cards are kept clean, and
protected from dust & debris.
2. Replace cards with clean ones and do not
handle print surface.
3. Replace cards.
4. Reduce printhead power setting, or
determine which end of card is cutting the
film & adjust image start or end position
accordingly.
Dark or lighter vertical lines on card
(always in the same place)
1. Card striking something during the
print process.
2. Card not running smoothly along the
platen runway.
1. Check print path is clear
2. Contact Magicard Tech Support for advice
on clearing the platen.
Vertical white line down one or both
ends of card.
1. Incorrect driver setting.
2. Image page size incorrect.
3. Incorrect image start or end position
settings.
1. Ensure the driver is not set to white
border.
2. Ensure page size 86.9mm x 54mm with
margins at 0 in badging application.
3. Adjust settings in driver.
White line along length of all cards
(always in the same place).
1. Printhead has damaged heating
elements
1. Contact Magicard Tech Support for advice
on printhead cleaning or replacement.