www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Free 2-year warranty in North America and EU only This guide is to assist you with the set-up and use of your Magicard™ Secure ID card printer. The printer models covered by this document include:- Magicard Rio 2e Series Secure ID card printer. Magicard Tango 2e Series Secure Double-sided ID card printer. Magicard Tango +L Series Secure Double-sided ID card printer with integrated laminator.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Index Before Use........................................................................................................................................................................................... 3 Safety Instructions ..................................................................................................................................................................... 3 About this guide..............................
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Before Use Safety Instructions Please read all of these instructions before using your printer. Observe the markings on the rear panel of the printer. • To prevent electric shock do not remove covers. • Do not attempt to service the printer yourself. • There are no user serviceable parts inside. In the event of malfunction, refer servicing to your nearest Ultra Electronics Service Center.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 1. Installing the Printer 1. Unpacking Rio 2e/Tango 2e Hopper and Stacker 2. Consumables Cleaning Cards & Roller Power Cable USB Cable 3. Printer location requirements Dye Film and Cards Note: To complete installation and begin using your printer you will require a roll of Magicard dye-film and cards (not included). • Sufficient space for: - opening the top cover - cable access at the rear. - allowance for air circulation.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 9. Print a test card 10. Load the CD into your PC 1. Switch the printer on. You will hear some motor activity and see the indicators flash. Turn to page 6 for full instructions on how to install the printer drive 2. When ready, the red Error indicator should be off and the green indicator on. CAUTION. Only connect one interface (USB or Ethernet or Parallel) to your PC.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 2. Installing the UltraDriver Installing to USB 1. Important - Make sure the printer is switched off. 2. Load the driver CD ROM into the PC you have connected to the printer. If the CD does not run automatically, click the start button, then click on “run”. Type “D:\autorun” (where D is the drive letter for your CD drive), then press the return key. The driver CD ‘Splash Screen’ will appear.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Installing to USB continued - Wait while the USB driver files are installed and registered 6. At the “Installation Successful” window – click ‘Finish’. 7. Make sure the printer is connected via the USB cable to your PC. Then switch ON the printer. There will be a short delay while the printer initializes. Then Windows will detect the printer via the USB connection and will complete the installation. 8.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Installing to Parallel (LPT) 1. Load the driver CD ROM into the PC you have connected to the printer. If the CD does not run automatically, click the start button, then click on “run”. Type “D:\autorun” (where D is the drive letter for your CD drive), then press the return key. The driver CD ‘Splash Screen’ will appear. Select your printer model – Rio 2e or Tango 2e. 2. Select the “Install Software” option 3.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Installing to Ethernet Important – IT networks can be diverse and complex, therefore it is recommended that this procedure is carried out only by your company’s IT Personnel. Note – the printer’s default IP address mode is ‘Dynamic’ (DHCP), therefore when first connected to the network it will request an IP address from the network’s DHCP server and will use the address provided by the server.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Installing to Ethernet (continued) 7. Load the driver CD ROM into the user’s PC. If the CD does not run automatically, click the start button, then click on “run”. Type “D:\autorun” (where D is the drive letter for your CD drive), then press the return key. The driver CD ‘Splash Screen’ will appear. Select your printer model – Rio 2e or Tango 2e. 8. Select the “Install Software” option 9.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 3. Choosing the right Dye-Film Ribbon • LC1 dye-film is the appropriate choice for colour printing with both Rio 2 and Tango 2 printers. • LC8 dye-film, for the Tango 2 models only, is more economic when printing in colour on one side and black on the other. LC6/LC3 dye-film - where cost is critical, monochrome printing is a fraction of the cost of colour printing.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 4. Loading the Dye-Film Ribbon 1. Open the top cover by pushing down on it and operating the release catch on the top of the printer. 2. Remove the used dye-film by gently pulling both spools upwards until disengaged from the clips. Take care not to bend and break the clips. 3. Open a new roll of dye-film. 4. Place the loaded spool into the rear clips and press it into place.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 6. Loading the Laminate Roll Types Of Laminate Roll The Tango +L printer uses two types of laminate film: Patch Laminate – This type of laminate roll places a patch on the surface of the card it will leave a small border around the patch (typically 1-2mm). The roll comes in 0.6mil and 1.0mil thicknesses and can incorporate a holograph. Custom holographic designs are available upon request. Contact your dealer for details.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 7. Choosing the right Cards Card Material Not all white plastic cards are the same. For best image quality always use high quality video grade PVC cards. Pure PVC card stock or laminated PVC/polyester cards are available. The latter are more durable and better suited to heavy use and heat lamination when required. For access control and smart card applications, your dealer should provide the appropriate type for direct to card printing.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 8. Laminating Cards Suitable Card Types The table below contains information on some typical card types and their suitability for laminating. Card type PVC Self-Adhesive. PVC Thickness 0.030” (0.76mm) PVC/PET Composite Thickness 0.030” ( 0.76mm). Suitable for lamination? No Yes (one side only) Yes (both sides) Comments Self-adhesive cards are not suitable for laminating.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 9. Loading the Cards 1. Lift the card feed hopper vertically until significant resistance is felt, then tilt it backwards until it comes to a stop at an angle of about 30º. (If it is necessary to completely remove the card feed hopper for any reason, simply lift it again while it is held at this angle.) 2. Open a clean pack of cards. (Ensure they are not electro-statically charged and sticking together).
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 10. Cleaning your Printer Cleaning is Important • The most important thing you can do to ensure card print quality and the ongoing reliable operation of your printer is to perform regular cleaning cycles to remove dust and debris from the print rollers. • Plastic cards attract dust. Dust then gets ‘printed’ into the card surface causing unsightly blemishes and possible damage to the printhead.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Cleaning Supplies Three cleaning cards and a cleaning roller are bundled with each new Rio 2 or Tango 2 printer. You can purchase additional cleaning kits, which include cleaning cards, rollers and pens. Cleaning Kits for Europe, Middle East, Africa & Asia • Part # M9005-761 - 10 cleaning cards, 5 rollers and a cleaning pen.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Step 2. Every 1000 Prints Changing the cleaning roller There is a cleaning cassette inside the printer which holds a cleaning roller (picture 1). We recommend that this roller is replaced after every 1000 prints, or sooner if it looks dirty. You re-use the cassette, and you replace the roller within it. 1 To replace the cleaning roller: 2 • Switch off your printer. • Open the top cover.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 11. Printer Driver settings To access the Printer Driver Settings :• On the PC, go to “Start” >> “Printers and Faxes” • Right mouse click on the Magicard Rio/Tango 2e printer and select the “Printing Preferences…” option. Right Click The Printer Tab Shows which model of printer you are using by displaying a picture and the model name.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Duplex Options: Use the Duplex Options for selecting single or double sided printing. Card Front Only: The printer will only print on the front (upper) surface of the card; this option is default for Rio printers. Both sides: This option applies to the Tango 2e &Tango +L printer models only.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Printing Options Continued: Card Reject On: This option applies to the Tango 2e & Tango +L printer models only. When enabled, if a card fails to encode (during magnetic or proximity encoding) it will be placed in a separate Reject Hopper instead of the main card output hopper. Because this option requires the use of the flipper mechanism it is unique to the Tango.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Colour Format There is a small picture of two parrots, this shows the effects the selected colour format will have on the printed images’; if the picture of the parrots is in colour you have your printer setup to print full colour images, if the parrots are black and white then your printer is setup to print in monochrome only.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL HoloKote™: When enabled, an anti-copying watermark is printed across the entire card surface in a 4 x 6 grid (24 evenly spaced icons that are 158 x 149 pixels in size). This watermark becomes visible when the card is viewed at an angle. The patented HoloKote™ anti-forgery card protection eliminates the threat from fake IDs and is standard on all Rio 2 & Tango 2 models. There is no additional cost involved in printing HoloKote cards.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Black Resin Options: Halftoning (Monochrome Only): If printing with Monochrome dye-film ribbon, you first must select the Monochrome (K Only) option in the Card Front/Card Back tab; this enables these Halftoning options. There are two Halftoning options available – they determine how the printer driver translates colour images into black and white.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Overcoat Options: By default the printer will print the transparent protective overcoat layer over the entire surface area of the card. The Overcoat Options window provides advanced controls for customising the size and position of the area covered, and to insert ‘holes’ (of no overcoat) into that overcoat area.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Security Options: HoloKote™ is a high security system that ensures cards cannot be cloned. This special feature automatically prints a high security watermark into the overcoat panel during the print cycle without incurring extra consumable costs. With the Rio \ Tango 2e, the HoloKote pattern can be customised to your logo and text. HoloKote™ Watermark Selection: The Watermark Selection options present two different HoloKote™ Designs.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL The Laminating Tab: (This option is only available on the Tango +L) The Laminating Tab allows the customization of some of the lamination unit parameters. You can also load and save custom profiles allowing simple changeover between different card materials, etc.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL The Advanced Tab: The Advanced Tab allows the customization of some of the advanced technical settings related to colour correctness and image positioning on the printed card. Colour Control: The Colour Correction options provide software ‘Gamma Curves’ to correct for different characteristics of thermal printheads and dye-films. Three choices are available - None, Gamma 1, and Gamma 2.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Printhead Power: These options provide control over the degree of printhead ‘heating’ power applied to the cards and dye-film ribbon during the printing process. Yellow, Magenta, Cyan (YMC): An increase or decrease in the YMC Power will result in an increase or decrease in the colour density – images will be darkened or lightened.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL The Magnetic Encoding Tab: Magnetic encoding options only apply to printer models that have a magnetic encoder installed Card Settings: Encode Only: This option will enable the user to carry out magnetic encoding from a badging application without printing the associated image, this is useful for encoding cards that are already in use. No dye film will be used.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL The Save & Restore Tab: The Save & Restore Tab is used to save your driver settings to a file, restore the settings from a file, or restore the settings to the original defaults.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 12.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 13. Magicard Support Utility The purpose of this utility is to provide advanced diagnostic and configuration tools for use when contacting your Magicard Technical Support office. However, it can also be used to upgrade the firmware within the printer. 1. Install the Magicard Support Utility from the Driver CD 2. Then double click on the ‘MSU’ desktop icon 3.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Upgrade Firmware: Use the controls in this tab to upgrade the printer’s firmware. Note - Latest firmware files can be downloaded from the Magicard web site at www.magicard.com Query Printer: Collects advanced diagnostic data from the printer.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 14. Troubleshooting Table 1 - Printer Prints but with Image Quality Problems Problem Probable Cause Solution Mis-registration of Colours (Ghosting on Photographs etc) 1. Card is slipping due to dirty rollers. 1. Clean all rollers.(See section 7 of this document). Small Areas of Wrong Colour (Small areas where 1 or more colour layers have been missed from the image). 1. Dust and debris on surface of the card.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Image is printed outside the colour panels. (Puts a coloured band across one end of card). 1. 2. A used roll of dye film has been fitted. Take-up spool wound too loosely. 1. Fit a new roll of film. 2. Remove loose film. Areas of dye film peeling off card. Dark mosaic like image. 1. Card has been used and has overcoat 1. Use only brand new cards, not cards layer printed on it. which have failed to print fully.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Table 4 - Magnetic Encoding Problems Problem Magnetic Encoding results are inconsistent Probable Cause 1. 2. Cards do not encode 1. 2. 3. Solution Card slipping when moving over the recording head. Incorrect cards fitted HI-Co / Lo-Co 1. Card incorrectly oriented when fed into printer. Driver selections are incorrect for encoding. Incorrect or defective cards. 1. 2. 2. 3. Clean all rollers are clean.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 15. Warranty UltraCoverplus™ Extended Warranty & Loaner Service If you purchased your Magicard printer in North America or the EU, you should be covered by our free two year UltraCoverplus™ extended warranty and loaner program. Outside of these territories our standard one year limited warranty applies (See below).
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Limited Warranty Information 1). Coverage: Ultra Electronics Ltd Warrants that the MAGICARD printer shipped with this Warranty statement will conform to the manufacturers specifications and be free from defects in materials or workmanship for a period of 12 months from the date of original purchase by the user, but there are additional conditions on the printhead Warranty (see paragraph 2). 2).
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 16. Technical Support, Service, and Warranty Enquiries If you experience a problem or have warranty enquiries, call or fax our service center or visit our web site at (www.ultramagicard.com) CALL EU +44 (0) 1305 762 115 Ultra Electronics Limited MAGICARD Service Centre Waverley House, Hampshire Road, Granby Estate Weymouth, Dorset, DT4 9XD, UK Fax: +44 (0) 1305 777 904 Email: customer_service@ultra.co.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 17. Contact Us (Sales): Sales and Service Center for North and South America Ultra Electronics Card Systems 6711 - 176th Avenue NE, Redmond, WA 98052, USA. Tel: (425) 556-9708 Fax: (425) 556-3962 Email: USsales@UltraMagicard.com Web: http://www.ultramagicard.com Sales and Service Center for the UK, Europe and Rest of World Ultra Electronics Card Systems Waverley House, Hampshire Road, Granby Estate, Weymouth, Dorset, DT4 9XD UK.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL Sales and Service for Russia AAM Systems 14 Krasnokazarmennaja Str., Moscow, 111250, Russia. Tel: (007) 902 677 4394 Fax: (007) 095 362 7262 Email: aam@aamsystems.ru Web: www.aamsystems.ru Sales and Service for Singapore & Malaysia Paclin Office Products PTE Ltd Blk 3023, Ubi Road 3, #04-03/04/05 Ubiplex, Singapore, 408663. Tel: (00 65) 67429255 Fax: (00 65) 6742 8744 Email: sales@paclin.com.sg Web: www.paclin.com.
www.ultramagicard.com RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL 18. EMC Federal Communications Commission (FCC) Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.