User Manual Document No: 689 Issue 2.
Ultra Electronics Ltd CONTENTS Safety Instructions.................................................................................................................................. - 3 Printer installation .................................................................................................................................. - 4 Welcome to Magicard ..................................................................................................................... - 4 Unpacking ..................
Ultra Electronics Ltd The information contained in this document is subject to change without notice. Ultra Electronics Limited shall not be liable for errors contained herein or for incidental consequential damages in connection with the furnishing, performance or use of this material.
Ultra Electronics Ltd PRINTER INSTALLATION Welcome to Magicard Thank you for choosing the Magicard Pronto printer as your secure ID card Printer. Before setting up your Pronto Printer using the Ultra Driver CD–ROM, please follow the simple steps in this guide on installing your Printer. This guide helps you make your printing experience more enjoyable and secure. Unpacking Please ensure you have all the items listed before you start installation. 1. Pronto Printer 2. USB Cable 2m (do not connect) 3.
Ultra Electronics Ltd IMPORTANT – Do not connect USB yet It is important to install the Ultra driver CD ROM first, before connecting the USB cable between your PC and Pronto Printer.
Ultra Electronics Ltd Prepare the Cleaning Roller Open the Printer, then : 1. Remove the Cleaning Cassette and slide out the Spindle Bar. 2. Remove and discard the used Roller. 3. Place the new Roller into the Cleaning Cassette and replace the Spindle Bar. 4. Pull the Paper Tab to remove the protective covering on the new Roller. 5. Refit the Cleaning Cassette into the Printer.
Ultra Electronics Ltd Install the Dye-Film • Remove the Dye-Film from it’s packaging. • Place the loaded spool into the rear slots and the take-up spool into the front slots. • Close the Printer. Connect the Power Supply Select the correct adapter for your region and connect to Power Supply unit. Plug in and connect to Printer (which will automatically switch on). IMPORTANT : Do not connect the USB until the CD ROM has been installed.
Ultra Electronics Ltd Load the Driver CD in to your PC 1. Load the Driver CD ROM into the PC. Note : If the CD does not run automatically, click the “start” button, then click on “run”. Type “D:\autorun”, where D is the Drive letter for your CD Drive, then press the ‘Return’ key. 2. Now follow the on-screen instructions to install the Printer Driver. 3. When the installation is complete, connect your Pronto Printer to the PC via the USB cable (see above). Your Pronto is now ready to print.
Ultra Electronics Ltd USING YOUR PRONTO PRINTER Printer Parts 1 1. Lid Latch 2 2. Thermal Print Head 3. Power Button (multi-coloured) 4. Hand feed/Cleaning Card entry slot 5. USB Port 6.
Ultra Electronics Ltd Multi-coloured Button functions The Pronto is fitted with a multi-coloured Button to indicate the various functions of the Printer. These functions are indicated below : OFF - Button not illuminated – the Printer is powered off. GREEN – Indicates a ‘Ready’ condition - the Printer is ready to accept a print job. YELLOW – Indicates the Printer is busy (such as file downloads, printing etc.
Ultra Electronics Ltd Powering ON Press the button once and release ….. x1 …. Printer begins initialising ….. …. after initialising, Printer goes to ‘Ready’ Powering OFF Press and hold ….. (approx 2 seconds) x1 (hold) …. until the colour changes ….. ….
Ultra Electronics Ltd Printing the ‘internal test pattern’ Press the Power Button twice in quick succession …. (within 0.5 seconds) … the button’s colour will change to yellow (busy)…. … after a few seconds, the button will FLASH YELLOW to request a card to be fed into the front card slot …. Feeding cards When the button FLASHES YELLOW … … insert a card into the front card slot. Note: See page 16 for correct orientation of magnetic stripe cards and HoloPatch cards.
Ultra Electronics Ltd Removing printed cards When the button FLASHES RED YELLOW … … remove the card from the front card slot. Cancelling a print job Any print job can be cancelled. This can be done while the printer is downloading the image or printing it ….. x1 …. when the button is yellow, just press once and release.
Ultra Electronics Ltd CHOOSING THE RIGHT DYE-FILM Note : MA300YMCKO Dye-Film is generally the appropriate choice for colour printing with the Pronto. MA1000K & MA600KO Dye-Film – where running costs are critical, monochrome printing is a fraction of the cost of colour printing. The Table below is a guide to selecting the best Dye-Film to use for any intended application.
Ultra Electronics Ltd CHOOSING THE RIGHT CARDS Card material Not all white plastic Cards are the same. For best image quality always use high quality PVC Cards. Pure PVC card stock or laminated PVC/polyester Cards are available. The latter are more durable and better suited to heavy use and heat lamination when required. For access control and Smart Card applications, your Dealer should provide the appropriate type for “direct to Card” printing.
Ultra Electronics Ltd Using Magnetic Stripe cards If you have a Pronto Mag Printer (fitted with the optional magnetic encoding module) you can simultaneously print and encode the magnetic stripe on the rear of a magnetic stripe Card. The “Pronto Mag” Printer can encode both HI-CO and LO-CO Magnetic stripe Cards. When feeding Magnetic Stripe Cards, make sure the stripe is on the left and underneath (when viewing from the front of the Printer).
Ultra Electronics Ltd Using Rewriteable Cards ReWriteable Rewriteable Cards use a special heat sensitive layer on the upper surface that can be erased and rewritten (at least 500 times). These Cards are not printed in the conventional sense (where Dye-Film is used), but instead use heat transferred directly from the Thermal Printhead into the card surface. To print on rewriteable cards: 1. Remove the Dye-Film from the printer. 2. Close the lid. 3.
Ultra Electronics Ltd PRINTER DRIVER SOFTWARE (THE ‘ULTRADRIVER’) Note : As part of our continuous improvement program, the UltraDriver software and the Printer Firmware for Pronto Printers is updated on a regular basis. To ensure you get the best performance from your Pronto Printer, we recommend that you regularly check the Magicard website for the latest Driver software and Firmware at :www.magicard.com/support/technical support Installing the ‘UltraDriver’ 1.
Ultra Electronics Ltd … continued from previous page. The ‘Available Platforms’ screen shows which Operating Systems the Driver can be used with : Windows 2000 Windows XP Windows 2003 Server Window Vista If your Operating System is one of the above, click “Next >” The Driver files will now be installed on the PC. Click “Finish” when the “INSTALLATION SUCCESSFUL” screen appears.
Ultra Electronics Ltd The Printer Driver settings To access the Printer Driver settings in Windows 2000 and XP : 1. On the PC, go to “Start” 1. Right mouse click on the Magicard then “Printers and Faxes” Pronto Printer and select the “Printing Preferences…” option. To access the Printer Driver settings in Windows Vista : 1. On the PC, go to the Windows logo then “Control Panel” 2.
Ultra Electronics Ltd Uninstalling the UltraDriver To uninstall the Printer Driver from Windows 2000 and XP : 1. On the PC, go to “Start” then “Control Panel” 2. In the Control Panel, select “Add or Remove Programs” 3. Select the “Magicard Pronto” entry, and click on “Change/Remove” 4. Now just follow the prompts from the ‘Printer Uninstall’ application. To uninstall the Printer Driver from Windows Vista : 1. On the PC, go to the “Windows” logo then “Control Panel” 2.
Ultra Electronics Ltd CARING FOR YOUR PRINTER CLEANING IS IMPORTANT !!! Printer care is an important factor of your Printer’s operation and longevity. Maintaining a regular cleaning routine will give you optimum print quality and prevent “down” time. Magicard recommend that you clean the Rollers and Print Head each time you fit a new roll of Dye-Film, and replace the Cleaning Roller.
Ultra Electronics Ltd Cleaning supplies Two Cleaning Cards and a Cleaning Roller (sleeve & bar) are bundled with each new Pronto Printer.
Ultra Electronics Ltd Replacing the Cleaning Roller A new cleaning roller is supplied with every new Dye-Film roll. – Open the Printer, remove the used Dye-Film, then :- 1. Pull out the Cleaning Cassette. (This is the positioned towards the front of the Printer – just behind the front Card slot – see below). 2. Slide out the metal bar, then remove and discard the used Cleaning Roller. 3. Slide the metal bar into the new Cleaning Roller. 1 2 4 3 5 A 4.
Ultra Electronics Ltd Cleaning the printhead using the Cleaning Pen We recommend that you clean the Print Head each time you replace the Dye-Film. Take the Cleaning Pen from your Pronto Cleaning Kit. Open the Printer and carefully run the Pen several times, along the complete length of the Print Head.
Ultra Electronics Ltd AVAILABLE CONSUMABLES Product Code Description Dye-Film MA300YMCKO MA600KO MA1000K-BLACK MA1000K-WHITE MA1000K-BLUE MA1000K-GREEN MA1000K-GOLD MA1000K-SILVER YMCKO 5 panel Dye-Film 300 images. KO 2 panel Black Resin Dye-Film 600 images. Monochrome Black Resin 1000 images.
Ultra Electronics Ltd TROUBLESHOOTING Table 1 - Printer Error Messages Error Message Lid Open, please close to continue. Code = 01:00 to 01:15 Probable Cause The lid is open either during a print job or when there is a print job pending. Solution - Close the lid to continue Do not open the lid while the printer is printing or if there is a print job being sent to the printer. The printer has not detected a card inserted in the front slot. 1.
Ultra Electronics Ltd Table 1 - Printer Error Messages (continued……) Error Message Probable Cause Solution Can arise if sending a color print or overcoat print job to a single color (monochrome) film. 1. Make sure you have the right film type fitted in your printer. 2. Check that your driver settings are correct. 3. Reinstall the printer driver. (Note - If printing prn's to the printer it can bypass the driver settings and can produce this error). Can't find panel.
Ultra Electronics Ltd Table 1 - Printer Error Messages (continued……) Error Message Probable Cause Solution Can't Drop Head, Check Printer Mechanism. Code = 17:00 to 17:01 The printer is attempting to move internal mechanical parts, but does not detect any movement 1. Check the inside of the printer for obstructions. 2. Check to make sure the correct Magicard power supply is connected Mag Verify Fail, Press Retry or Cancel to continue.
Ultra Electronics Ltd Table 3 - Printer Prints but with Image Quality Problems Problem Probable Cause Mis-registration of colours. Solution 1. Card is slipping due to dirty Rollers. 1. Clean all Rollers. (See page 22 of this document). 1. Dust and debris on surface of the Card. (white ovals). Contaminated with oily deposits (darker blotches). Card surface uneven (White patches). 1. Ensure Cards are kept clean, and protected from dust & debris. 2.
Ultra Electronics Ltd Table 5 - Dye-Film Problems Problem Probable Cause Dye-Film is being cut during the print operation. Solution 1. Ribbon sticking to Card. 1. Ensure Cards are not already used. Then lower Print Head power settings. 2. Image printing over the ends of the Card. 2. Adjust either the image “Start” if cutting at beginning of film panel, or the image “End” if cutting at rear of Film panel. Image is printed outside the colour panels. (Puts a coloured band across one end of Card).
Ultra Electronics Ltd WARRANTY INFORMATION 1). Coverage : Ultra Electronics Ltd Warrants that the MAGICARD printer shipped with this Warranty statement will conform to the manufacturer’s specifications and be free from defects in materials or workmanship for a period of 2 years in E.U. and USA (1 year elsewhere) from the date of original purchase by the user, but there are additional conditions on the Print Head Warranty (see paragraph 2). 2).
Ultra Electronics Ltd CONTACT US SALES AND SERVICE CENTER FOR NORTH AND SOUTH AMERICA Ultra Electronics Card Systems 6711 - 176th Avenue NE, Redmond, WA 98052, USA. Tel: (425) 556-9708 Fax: (425) 556-3962 Email: Support: USsupport@UltraMagicard.com Sales: USsales@UltraMagicard.com Web: http://www.magicard.com SALES AND SERVICE CENTER FOR THE UK, EUROPE AND REST OF WORLD Ultra Electronics Card Systems Waverley House, Hampshire Road, Granby Estate, Weymouth, Dorset, DT4 9XD UK.
Ultra Electronics Ltd CONTACT US - SUPPORT www.magicard.com >Support >Supporto >Apollo Ultra Electronics Card Systems Hampshire Road, Weymouth, Dorset DT4 9XD, United Kingdom Tel: +44 (0) 1305 784 738 Fax: +44 (0) 1305 777 904 email: UKsales@ultramagicard.com Ultra Electronics Card Systems North American Sales & Support Center 6711 - 176th Avenue NE Redmond WA 98052 Toll Free: 877 236 0933 Tel: (425) 556 9708 Fax: (425) 556 3962 email: USsales@ultramagicard.
