www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL This guide is to assist you with the set-up and use of your Magicard Avalon ID card printer. The printer models covered by this document include:Avalon Std Printer Avalon Mag Printer Avalon Duo Std Printer Avalon Duo Mag Printer standard standard - M9006-644E - M9006-654E - M9007-224E - M9007-225E option Avalon Duo only Avalon 105 & Avalon Duo 105 only Issue 2.00 09.02.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL Index Before Use........................................................................................................................................................................................... 3 Safety Instructions ..................................................................................................................................................................... 3 About this guide.....................................
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL Before Use Safety Instructions Please read all of these instructions before using your printer. Observe the markings on the rear panel of the printer. • To prevent electric shock do not remove covers. • Do not attempt to service the printer yourself. • There are no user serviceable parts inside. In the event of malfunction, refer servicing to your nearest Ultra Electronics Service Center.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL 1. Installing the Printer (copy of the QuickStart Guide) 1. Unpacking Avalon Printer Hopper and Stacker 2. Consumables Cleaning Cards & Roller Power Cable USB Cable 3. Printer location requirements Dye Film and Cards Note: To complete installation and begin using your printer you will require a roll of Magicard dye-film and cards (not included). • Sufficient space for: - opening the top cover - cable access at the rear.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL 9. Print a test card 1. Switch the printer on. You will hear some motor activity and see the indicators flash. 2. When ready, the red Error indicator should be off and the green indicator on. 10. Turn to Page 6 for full instructions on how to Install the Printer Driver On completion of installation, you will be able to print cards. 3. Press and release the small test push button on the rear panel once. 4.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL 2. Installing the UltraDriver 1. Important - Make sure the printer is switched off. 2. Load the driver CD ROM into the PC you have connected to the printer. If the CD does not run automatically, click the start button, then click on “run”. Type “D:\autorun” (where D is the drive letter for your CD drive), then press the return key. The driver CD ‘Splash Screen’ will appear. Select your printer model – Avalon or Avalon Duo. 3.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL 3. Choosing the right Dye-Film Ribbon • AV1 dye-film is the appropriate choice for colour printing • LC1 dye-film can also be used for colour printing. • LC8 dye-film, for the Tango 2 models only, is more economic when printing in colour on one side and • LC6/LC3 dye-film - where cost is critical, monochrome printing is a fraction of the cost of colour printing. black on the other.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL 5. Choosing the right Cards Card Material Not all white plastic cards are the same. For best image quality always use high quality video grade PVC cards. Pure PVC card stock or laminated PVC/polyester cards are available. The latter are more durable and better suited to heavy use and heat lamination when required. For access control and smart card applications, your dealer should provide the appropriate type for direct to card printing.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL 6. Loading the Cards 1. Lift the card feed hopper vertically until significant resistance is felt, then tilt it backwards until it comes to a stop at an angle of about 30º. (If it is necessary to completely remove the card feed hopper for any reason, simply lift it again while it is held at this angle.) 2. Open a clean pack of cards. (Ensure they are not electro-statically charged and sticking together).
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL 7. Cleaning your Printer Cleaning is Important • The most important thing you can do to ensure card print quality and the ongoing reliable operation of your printer is to perform regular cleaning cycles to remove dust and debris from the print rollers. • Plastic cards attract dust. Dust then gets ‘printed’ into the card surface causing unsightly blemishes and possible damage to the printhead.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL Cleaning Supplies Three cleaning cards are bundled with each new Avalon printer. You can purchase additional cleaning kits, which include cleaning cards, rollers and pens. Cleaning Kits for Europe, Middle East, Africa & Asia • Part # M9005-761 - 10 cleaning cards, 5 rollers and a cleaning pen. Cleaning Kits for North and South America • Part # N9005-761 Medium - 10 cleaning cards, 3 rollers, and 2 cleaning pens.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL Step 2. Every 1000 Prints - 1 Changing the cleaning roller There is a cleaning cassette inside the printer which holds a cleaning roller (picture 1). We recommend that this roller is replaced after every 1000 prints, or sooner if it looks dirty. You re-use the cassette, and you replace the roller within it. To replace the cleaning roller: 2 • Switch off your printer. • Open the top cover.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL 8. Printer Driver settings To access the Printer Driver Settings :• On the PC, go to “Start” >> “Printers and Faxes” • Right mouse click on the Magicard Avalon printer and select the “Printing Preferences…” option. Right Click The Printer Tab Shows which model of printer you are using by displaying a picture and the model name.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL Printing Options: Number of Copies: Controls the number of times the image is printed when you send a card design to the printer, for example if you set the number of copies to ‘5’ and send a single card design to print, the printer will produce 5 identical cards. The default value for this option is ‘1’.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL The Card Front & Card Back Tabs Use the Card Front and Back tabs to determine how the front and back of a printed card will be produced. There are a variety of options that will allow detailed customization of ID cards - the colour format of printed images, overcoat security options, and orientation of the printed images.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL Security: Print Overcoat: When enabled, a thin transparent layer of Overcoat will be applied to the card design at the end of the printing process. This overcoat protects the printed image from fading and scratching. Applying overcoat to a card design does not add any more cost to the printing process, and it is enabled by default.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL Black Resin Options: Halftoning (Monochrome Only): If printing with Monochrome dye-film ribbon, you first must select the Monochrome (K Only) option in the Card Front/Card Back tab; this enables these Halftoning options. There are two Halftoning options available – they determine how the printer driver translates colour images into black and white.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL Overcoat Options: By default the printer will print the transparent protective overcoat layer over the entire surface area of the card. The Overcoat Options window provides advanced controls for customising the size and position of the area covered, and to insert ‘holes’ (of no overcoat) into that overcoat area.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL The Advanced Tab: The Advanced Tab allows the customization of some of the advanced technical settings related to colour correctness and image positioning on the printed card. Colour Control: The Colour Correction options provide software ‘Gamma Curves’ to correct for different characteristics of thermal printheads and dye-films. Three choices are available - None, Gamma 1, and Gamma 2.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL Printhead Power: These options provide control over the degree of printhead ‘heating’ power applied to the cards and dye-film ribbon during the printing process. Yellow, Magenta, Cyan (YMC): An increase or decrease in the YMC Power will result in an increase or decrease in the colour density – images will be darkened or lightened.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL The Save & Restore Tab: The Save & Restore Tab is used to save your driver settings to a file, restore the settings from a file, or restore the settings to the original defaults.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL 9.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL 10. Magicard Support Utility The purpose of this utility is to provide advanced diagnostic and configuration tools for use when contacting your Magicard Technical Support office. However, it can also be used to upgrade the firmware within the printer.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL Upgrade Firmware: Use the controls in this tab to upgrade the printer’s firmware. Note - Latest firmware files can be downloaded from Technical Support section of the Magicard web site at www.magicard.com Query Printer: Collects advanced diagnostic data from the printer.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL 11. Troubleshooting Table 1 - Printer Prints but with Image Quality Problems Problem Probable Cause Solution Mis-registration of Colours (Ghosting on Photographs etc) 1. Card is slipping due to dirty rollers. 1. Clean all rollers.(See section 7 of this document). Small Areas of Wrong Colour (Small areas where 1 or more colour layers have been missed from the image). 1. Dust and debris on surface of the card.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL Out of Dyefilm Error Cards printed incorrectly after switching between YMCK and black film 1. 2. Out of Dyefilm. Dyefilm incorrectly fitted. 1. 2. 3. Dyefilm not moving. 3. 1. 2. Failure to re-set driver settings A used roll of dye-film has been fitted. 1. 2. Replace Dye Film. Reload the dye film correctly. (See section 3 of this document). Check film spools are free to turn. Set correct the driver settings for Colour Format.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL 12. Warranty Limited Warranty Information 1). Coverage: Ultra Electronics Ltd Warrants that the MAGICARD printer shipped with this Warranty statement will conform to the manufacturers specifications and be free from defects in materials or workmanship for a period of 2 years in E.U. and USA (1 year elsewhere) from the date of original purchase by the user, but there are additional conditions on the printhead Warranty (see paragraph 2). 2).
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL 13. Technical Support, Service, and Warranty Enquiries If you experience a problem or have warranty enquiries, call or fax our service center or visit our web site at (www.ultramagicard.com) CALL EU +44 (0) 1305 762 115 Ultra Electronics Limited MAGICARD Service Centre Waverley House, Hampshire Road, Granby Estate Weymouth, Dorset, DT4 9XD, UK Fax: +44 (0) 1305 777 904 Email: customer_service@ultra.co.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL 14. Contact Us (Sales): Sales and Service Center for North and South America Ultra Electronics Card Systems 6711 - 176th Avenue NE, Redmond, WA 98052, USA. Tel: (425) 556-9708 Fax: (425) 556-3962 Email: USsales@UltraMagicard.com Web: http://www.ultramagicard.com Sales and Service Center for the UK, Europe and Rest of World Ultra Electronics Card Systems Waverley House, Hampshire Road, Granby Estate, Weymouth, Dorset, DT4 9XD UK.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL Sales and Service for Russia AAM Systems 14 Krasnokazarmennaja Str., Moscow, 111250, Russia. Tel: (007) 902 677 4394 Fax: (007) 095 362 7262 Email: aam@aamsystems.ru Web: www.aamsystems.ru Sales and Service for Singapore & Malaysia Paclin Office Products PTE Ltd Blk 3023, Ubi Road 3, #04-03/04/05 Ubiplex, Singapore, 408663. Tel: (00 65) 67429255 Fax: (00 65) 6742 8744 Email: sales@paclin.com.sg Web: www.paclin.com.
www.ultramagicard.com AVALON and AVALON DUO Printer USER MANUAL 15. EMC Federal Communications Commission (FCC) Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
