User Manual

10
TROUBLESHOOTING
Probelm Possible Cause Remedy
Indicator lights not on Unit is not plugged in Verify that unit is properly plugged in to a
working outlet.
Problem with power board Contact customer service for assistance.
Unit Not heating Problem with heating plate Contact customer service for assistance.
Internal fuse
Problem with power board
Indicator lights, unit
not heating
Problem with heating plate Contact customer service for assistance.
Problem with power board
Rice is undercooked Incorrect amount of rice used Adjust the amount of rice used.
Incorrect amount of water used Adjust the amount of water used.
Inner Pot is not positioned correctly Make sure it is seated flat and all the way down
in the rice cooker.
Foreign object between inner pot and heating
plate
Clear any obstructions on the heating plate.
Damaged Inner Pot Contact customer service for assistance.
Problem with power board
Problem with sensor
Rice is overcooked Inner Pot is not positioned correctly Make sure it is seated flat and all the way down
in the rice cooker.
Damaged Inner Pot Contact customer service for assistance.
Problem with power board
Problem with sensor
Overflow/Splattering Normal Condition It is normal for there to be some overflow and
splatter from the steam vent.
Incorrect amount of rice used Adjust the amount of rice used.
Incorrect amount of water used Adjust the amount of water used.
Incorrect function used Make sure correct function is chosen.
Burning or plastic
smell
Normal condition This will dissipate after the first few uses.
Error Code (E1, E2,
E3, E4)
Power board or sensor failure Allow unit to cool off and try it again.
If error code remains, contact customer service
for assistance.