Use and Care Manual

18
TROUBLESHOOTING
If there is a problem with your multicooker, check the table below for solutions to possible problems before contacting Customer
Service. DO NOT attempt internal electrical repairs on the unit.
Problem Possible Cause Solution
Unable to open
lid
Pressure in the multicooker is too
high
• Wait for pressure in the unit to be released naturally
• Turn the Steam Handle to the Vent position
Pressure is released but the Float
Valve is stuck in the up position
• Allow the unit to completely cool down for at least 2 hours to be
sure pressure is completely released
• Use an object to poke the Float Valve to try to push it down. Be
sure to keep hands and face away from the lid and handle
• Remove and thoroughly clean the Float Valve before using
again
Unable to close
lid
Sealing Gasket is not properly
installed
• Reinstall the gasket correctly
Float Valve is stuck in the up posi-
tion due to not being clean
• Remove the Float Valve and wash thoroughly
Lid installed in incorrect position
• Position the Lid correctly
Intense release of
pressure from the
Steam Handle
Faulty pressure control allowed
pressure to vent
• Contact Customer Service
Steam Handle did not fall into
position
• Gently press down on the Steam Handle to put it in the correct
sealing position
Food is uncooked
If cooking Rice, in correct rice to
water ratio used
• Use the correct ratio of rice to water
No power
• Check power outlet and circuit breaker
Steam leaking
from lid
Sealing Gasket is not installed
properly
• Remove the gasket and reseat in the correct position. Wash
if needed.
Displays C1,C2
or C6
Circuit or Pressure Switch
Malfunction
• Contact Customer Service
Display is blank
with power cord
connected
Bad Power Connection or no power
• Make sure the cord is completely connected and plugged in
• Check the outlet for power
Electric fuse is blown
• Contact Customer Service
Figure 6
• Clean, rinse and dry the sealing gasket, condensation collector, and any accessories that
were used in cooking. It is recommended to replace the gasket about once a year.
• To remove the Float Valve for cleaning, start by carefully removing the seal on it from the
inside of the lid, and removing the valve. Allow to dry completely before putting back into
muliticooker and reinstalling the seal. (See Figure 6)
• Check the spring on the Safety Valve by gently pushing on it from the inside of the lid and
making sure it moves up and down.
• Remove the Steam Handle for washing by lifting it off the top of the Lid. Clean the handle
and the pipe it rests on with water, making sure there are no blockages in the pipe.
CARE AND MAINTENANCE
Clean the multicooker after each use. When nished cooking, unplug the unit and allow it to cool before cleaning. Once cooled,
remove the inner pot and clean. Make sure it is completely dry before placing it back in the multicooker.
• DO NOT immerse the multicooker in any liquid, or put any food or water into it. Clean the housing and interior with a dry cloth
as needed.