Specifications

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APPENDIX X – TROUBLESHOOTING
REBOOT FIRST
One of the best solutions to most problems is to reboot everything and try again.
SEARCHING ISSUES
DISH GOES UP, SEARCHES, BUT THE SATELLITE IS NOT FOUND
If you believe your dish is searching the wrong part of the sky, you may “override” the
compass heading and enter your own heading on the MAGELLAN admin. Please refer
to Appendix A on “Overriding Vehicle Heading”. You may want to perform a compass
calibration… but only if you are sure there are no magnetic disturbances in the area,
which could be causing this problem.
DISH TAKES TOO LONG TO FIND SATELLITE
If you’re parking on uneven ground, the dish will take longer to find the satellite because
it is out of the primary search window. To avoid this, open up your elevation search
window (Instructions in Appendix A, Opening up your search window).
Ground Control Technical Support is available 24-7 at 805-542-0688 or by email at
[e-mail]
CONNECTING TO THE NETWORK ISSUES
Never loop an Ethernet cable around a 110 VAC power line, even one twist over a large
distance can be a big problem. Keep Ethernet and power runs separated by 12 inches if
possible.
If you can’t communicate with any of the MAGELLAN equipment from your computer,
and you just powerbar reset the system, your computer may need to get a new IP address
from the router. To do this:
1. Disable the connection method (from the Network Connections inside of the
Control Panel), and re-enable it.
2. Reboot the computer, which will reassign itself an IP address when it comes back
up.
CROSS POL ISSUES
For problems connecting, you may have to manually connect to the Satellite Dish… If
you are an installer, steps in doing this are outlined in “System Activation” of the
MAGELLAN manual. PERFORMING A MANUAL CROSS POL
The Status Window is needed to help technical support.