User manual

MADRIX PLEXUS User Manual / Handbuch142

Hardware model V1.7 ('Model: PLEXUS V1.7') requires at least firmware version 1.06.4260 or

higher! Please do not use a previous version.

Tips

This section includes various scenarios to help you trouble shoot when problems occur.

The device has stopped sending DMX data!

Please navigate to the PLEXUS menu 'Tools' 'Freeze' and check if 'Running' is displayed.

The LEDs are not showing any effects!

Please check if the Intensity is set correctly. An Intensity of 0% will leave the LEDs black.

Navigate to the PLEXUS menu 'Stand-Alone' 'Speed/Intensity'.

The Timers are configured correctly in my PLEXUS Configuration. But still they are not

working on the device!

Please go to the PLEXUS menu 'Settings' 'Device'. Set 'Timers' to 'Enabled'.

The Ports are configured correctly in my PLEXUS Configuration. But still they are not

working on the device!

Please go to the PLEXUS menu 'Settings' 'Device'. Set 'Ports' to 'Enabled'.

The PLEXUS shows up in the Windows Device Manager. But MADRIX is not able to find the

device!

1) Please check if USB drivers are enabled in MADRIX in the MADRIX Options. 2) Please update

the drivers of the device as described above. This might be necessary after a firmware update.

I see the notice 'Invalid Device' in the PLEXUS Configuration dialog!

Please make sure your PLEXUS device is connected to your computer. Then, press 'Scan' or

'Refresh' in the PLEXUS Configuration dialog.

Standby Mode