User Guide

Troubleshooting 455
Troubleshooting printing
If you have trouble printing a FreeHand document, verify that your printer is
plugged in and turned on, that all cables and connections are properly joined, and
that your computer is attached to your printer. If you need assistance with this, see
your printer manufacturer’s instructions.
Confirm in the printer Setup dialog box (Windows) or Chooser (Macintosh) that
print-specific files such as printer drivers or PPD files are installed in the correct
location. Make sure you are using the most current print driver.
If your printer is PostScript compatible, make sure you are using the correct
printer driver for the printer and are also using a PPD (PostScript Printer
Description). PPD files are for PostScript printers only, and are located in the
Printer Descriptions folder in the System/Extensions folder.
If you are on a network, make sure that the printer is recognized; you can check
this by sending a document from another computer on the same network to the
printer.
• For PostScript printers on the Macintosh, the recommended driver is
LaserWriter 8.6 or a later version. Drivers are available on the Apple Web site
(www.Apple.com), at the Apple area on AOL (Keyword: Apple), and on
Compuserve (Go: Apple.)
• For Windows, go to the printer manufacturer’s Web site to obtain the
latest driver.
• In Windows, go to Start > Settings > Printers. If your printer is not listed, add it
to the list of available printers. Right-click the icon of your printer and choose
Properties. Set all the parameters according to your needs or your printer
manufacturer’s specifications.
• If your document outputs in the wrong direction or if only part of the page
prints, check the page orientation in the Document inspector and in the
Print dialog box.
• If you have access to other printers, try printing to a different device. If the
document prints, you may be encountering a hardware problem or exceeding
the first printer's capabilities. Restart the first printer and try again.
Textured fills PostScript. Appears as an opaque pattern of C’s onscreen,
and prints as indicated by the preview in the Fill
inspector.
Tiled fills PostScript and
non-PostScript.
Transparent. Objects behind them appear
through the spaces in the pattern.
Stroke or Fill Print to Display and Output