User Guide

Appendix448
Guide to the Technical Support phone system
To quickly reach the support representative best qualified to answer your questions,
please refer to these tips for navigating the Technical Support phone system.
• For the fastest response, enter a valid customer number, incident number, or
numeric digits of the product serial number. Press the pound (#) key after
entering either of these numbers. If you’re entering a FreeHand 9 serial
number, omit the leading FHW (Windows) or FHM (Macintosh), begin with
900, and omit all dashes. When you press the pound (#) key, your call is placed
in line for the first available Technical Support representative.
• If you are a registered user, your record automatically appears on the Technical
Support representative’s computer screen when he or she answers your call.
• If you entered your customer number and you have registered two or
more Macromedia products, your call is forwarded to the Macromedia
Products menu.
• If you do not have a valid customer number, incident number, or serial
number, please wait until a Customer Service representative answers to help
you resolve these issues. You will then be connected with a Technical Support
representative.
Contacting Macromedia
• For Customer Service: call 800-470-7211.
• For Sales: call 800-288-4797.
• Source & Center: call 800-396-0129 or 415-252-7999.
Contact Source & Center for training, consulting services, purchasing Priority
Access Technical Support, referrals for multimedia development, referrals to
Macromedia Authorized Graphics/Imaging Centers (MAGIC), and to user groups
and authorization programs for trainers, developers, and service bureaus.
• Macromedia International User Conference: call 415-252-7999.
• Success Stories. If you’ve used FreeHand 10 to produce award-winning, highly
visible, extremely cool artwork, let us know. We post select success stories on
our Web site. Send your story to:
[e-mail]
fax: [phone]
http://www.macromedia.com/