User Guide

445
APPENDIX
.............................................................................................................
Troubleshooting
Contacting Technical Support
Before contacting Technical Support by phone, by fax, or online:
• Please read everything relevant to the problem in the manual and in FreeHand
Help. Check the indexes for references to related topics, where the information
you need may be covered. Check TechNotes at www.macromedia.com/
support/freehand.
• If the problem is new and you were able to previously perform a task, but
cannot perform it now, think about what changes may have occurred in your
system. Perhaps you installed new software, changed settings, or changed
application preferences.
• Try creating a new file and reproducing the problem there. If the problem does
not occur in the new file, compare the new file with your old file to find and
eliminate the differences.
• If the problem causes a system error or page fault, use the general system
troubleshooting tips. For Macintosh, these tips are also found in TechNote
#3500 (searchable on Macromedia’s Web site at www.macromedia.com/
support/search). In Windows, restart in Safe mode by pressing F8 when the
Starting Windows line is displayed during boot-up.
• Review the Read Me documents that ship with the software. These documents
communicate late-breaking information about FreeHand. You can find them in
the application folder and on the installation CD-ROM.