User Guide

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CHAPTER 17
Troubleshooting
This chapter documents common problems that you may encounter as a Macromedia Contribute
user and provides potential solutions.
This chapter contains the following sections:
• “Problems installing Contribute” on page 189
• “Problems launching Contribute” on page 190
• “Problems creating a connection” on page 191
• “Problems editing a page” on page 193
• “Problems canceling pages” on page 195
• “Problems sending e-mail reviews” on page 195
• “Problems publishing a page” on page 195
• “Problems creating new documents from templates” on page 196
• “Problems administrating Contribute” on page 197
• “Using Contribute with dynamic pages” on page 201
Problems installing Contribute
Contribute is designed to install and function properly on the Windows platform. Typical
problems that you may encounter when installing the Contribute software include:
• Entering an invalid serial number
• Entering the serial number incorrectly
• Installing Contribute on a system that has restricted user permissions
If a you encounter problems installing Contribute, verify that they are entering a valid and correct
serial number, and that the system on which they are installing the software has proper network
and disk access for their user account.