User Guide

Problems creating a connection 219
The Dial-up dialog box appears when Contribute is connected to the network
By default, the Microsoft Internet Explorer web browser is configured to automatically dial a
network connection if a connection is not present. In some instances, when Contribute is started,
this can cause Contribute to attempt to dial the network connection.
To prevent this from occurring, you can update the Internet Explorer connection settings to never
dial up a network connection.
To disable dial-up networking in Internet Explorer:
1. Start Internet Explorer if it is not already running.
2. Select Tools > Internet Options.
The Internet Options dialog box appears.
3. Click the Connections tab.
4. Select either Never dial a connection or Dial whenever a network connection is not present
under Dial-up settings.
5. Click Apply.
6. Click OK.
Contribute reports that the user is not in a valid role
If the user’s role is deleted or changed by the administrator, or if the user created the connection,
he or she can start the Connection Wizard (Windows) or Connection Assistant (Macintosh) to
create a new connection, and then select a valid role. If the user imported a changed connection
key, the administrator can send the user a new connection key containing a valid role to import.
For more information, see “Sending connection keys for websites” on page 185.
Problems creating a connection
The following sections describe problems you may encounter when creating a connection with
Contribute:
• “Can’t view the My Connections dialog box” on page 219
• “Can’t move to the next screen in the Connection Wizard” on page 220
• “Connection Wizard can’t locate the remote folder” on page 220
• “LAN connection can’t locate the remote folder” on page 220
• “FTP dialog box fails to accept your user name and password” on page 221
Can’t view the My Connections dialog box
If you cannot view the My Connections dialog box, or edit your connections, Contribute may be
in offline mode. Click the Work Online button to connect to your server.