User Guide

63
CHAPTER 6
Troubleshooting
This chapter contains solutions to common installation problems.
Contents
Common installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Data source problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Migration problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
J2EE configuration problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Post-install problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Uninstall problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Common installation problems
Spaces in the TEMP or TMP environment variables (Windows only)
Problem: A space in the path of the TMP or TEMP environment variables in Windows causes
the installer to abort after extracting from the archive.
Solution: Change the TEMP or TMP environment variable so it does not include spaces.
Incomplete download
Problem: InstallAnywhere displays a message to choose another install location. No matter what
location you choose, the install doesn’t succeed.
Solution: Make sure that you downloaded the complete installation file; if not, download the file
again.
Problem: When you try to download the ColdFusion MX 7 installation file on an Apple
Macintosh, the download stops before it is complete, but the browser indicates that the download
is complete.