User guide

74
INSTALLING COLDFUSION 9
Troubleshooting
Last updated 1/20/2012
Errors displaying Flash forms
Problem:
When you try to browse a ColdFusion page that contains a Flash form, the following errors appear:
2 Errors found.
Error /CFIDE/gettingstarted/community/webroot/index.cfm:-1
macromedia.css.LocatorParser
Error /CFIDE/gettingstarted/community/webroot/inde.mxml:381
The class 'mx.rpc.RemoteClassRelayResponder' could not be loaded.
Solution:
If you are using an external web server, such as Apache or IIS, run the Web Server Configuration Tool by selecting
Start > Programs > Adobe > ColdFusion 9 > Web Server Configuration Tool; also, try using the built-in server, using
port 8500. For more information, see
“Configuring web servers” on page 61.
Browsing a ColdFusion page displays a download window
Problem:
In earlier versions of ColdFusion, you used IIS to map the filename extension .cfm to ICSF.dll. In ColdFusion, you have
not mapped the .cfm filename extension to any .dll file. As a result, ColdFusion pages do not execute running under
IIS 5.0, but display a download window instead.
Solution:
Run the Web Server Configuration Tool by selecting Start > Programs > Adobe > ColdFusion 9 > Web Server
Configuration Tool. For more information, see
“Configuring web servers” on page 61.
ColdFusion Administrator displays as an encrypted page
Problem:
After you install ColdFusion, you install Windows XP SP2. When you start ColdFusion Administrator, the
Administrator displays as an encrypted page.
Solution:
The Windows XP SP2 update may have undone the IIS mapping for ColdFusion. Run the batch scripts to uninstall,
and then reinstall the IIS connectors. For more information, see
“Configuring web servers” on page 61.
ColdFusion doesn’t start
Problem:
ColdFusion doesn’t start when you have McAfee Privacy Service installed on system.
Solution:
Remove McAfee Privacy Service.