User manual

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8. Troubleshooting

This chapter explains some known workarounds and things which you can try, in case

of problems.

8.1. Reporting bugs

In case you discover bugs, please enable log file functionality from the settings dialog,

try to reproduce the bug and send the log file together with a screen shot (PrtScn

button) to our support email address support@signalyst.com . The log file can be

typically found from \Users\<username>\AppData\Local\HQPlayer directory of the

system drive. You may need to complete this path on the address bar of the Windows

Explorer as these are not shown by default. The log file is called hqplayer.log.

8.2. Sound problems with USB audio device

Default buffer size for USB audio devices is fairly small (10 ms) in Windows. This

sometimes causes various audio playback issues when some other process is loading

the system. If you experience such problems, increase size of the audio buffer by

changing the “Buffer time” setting in Settings-dialog. Good starting point is 100 ms.

8.3. Generic

You might want to check that your selected sound device has exclusive mode enabled

in endpoint properties.