Warranty

www.maax.com | 1-877-GET-MAAX
Terms, Conditions and Warranties
EXCEPT AS OTHERWISE PROVIDED ABOVE, MAAX MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR
COMPLIANCE WITH ANY CODE.
In any case, MAAX cannot be liable for any amount over and above the
purchase price paid for the product by the owner/end-user, contractor or
builder.
All options that are not sold separately as accessories must be factory
installed. Otherwise, warranty does not apply.
This warranty gives the owner/end-user specific legal rights. The owner/
end-user may also have other rights which vary from one state and/or
province to another.
Commercial Limitations
In addition to the above conditions and limitations, the warranty period
for products installed for commercial applications or used in
commercial ventures is of one (1) year from the initial date of purchase
by the owner/end-user, contractor or builder from an authorized dealer. If
the product is sold by MAAX as a display, MAAX standard warranty
applies.
Warranty Service
In order to obtain service provided under this warranty during
regular business hours, contact the dealer or distributor who sold the
unit, or MAAX directly. MAAX will provide the warranty service
described above when the following conditions have been met:
(1) the failure is of the nature or type covered by the warranty;
(2) the user has informed an authorized MAAX Agent or Warranty Service
Department representative, of the nature of the problem during the
warranty period;
(3) conclusive evidence (e.g., serial number or proof of purchase) is
provided to the foregoing by the user proving that the failure occurred
or was discovered within the warranty period; and
(4) an authorized independent service person or company representative
has been permitted to inspect the product during regular business hours
within a reasonable time after the problem was reported by the user.
MAAX’s warranty obligation shall be discharged upon tender of
replacement or repair. The purchaser refusal to accept the tender
terminates MAAX’s warranty obligation. Any product replaced or repaired
during the warranty period will be covered during the remaining period of
the original warranty.
MAAX products are certied by one or more of the following certication
agencies: UL, IAPMO, INTERTEK (ETL) and WARNOCK HERSEY. Certain
models are pending certication approval. Certication may be ended by
MAAX or certication agencies without notice.
The symbol ®/R indicates a registered trademark of MAAX Bath Inc.
or an afliated company. The symbol TM indicates a trademark of
MAAX Bath Inc. or an afliated company.
© MAAX Bath Inc., 2017
MAAX warrants electrical components, including chromatherapy systems,
to be free from defects in workmanship and materials under normal use
and service for a period of two (2) years from the initial date of purchase
by the owner/end-user, contractor or builder from an authorized dealer.
MAAX warrants the factory treated wood parts to be free from defects
in workmanship and materials under normal use and service for a period
of two (2) years from the initial date of purchase by the owner/end-
user, contractor or builder from an authorized dealer.
Any product reported to the authorized dealer or to MAAX as
being defective within the warranty period will be repaired or
replaced (with a product of equal value) at the option of MAAX.
Costs for freight associated with shipping of replacement product/
parts might be charged to customer. In no event will MAAX be liable
for the cost of repair or replacement of any installation materials,
including but not limited to, tiles, marble, etc. This warranty extends to
the original owner/end-user and is not transferable to a subsequent
owner.
Neither the distributor, authorized MAAX dealer nor any other person has
been authorized to make any affirmation, representation or warranty
other than those contained in this warranty shall not be enforceable
against MAAX or any other person.
MAAX reserves the right to modify this warranty at any time, it
being understood that such modification will not alter the warranty
conditions applicable at the time of the sale of the products in question.
Limitations
This warranty shall not apply following incorrect operating
procedures, breakage or damages caused by normal wear and
tear, fault, carelessness, abuse, misuse, misapplication, improper
maintenance, alteration or modification of the unit, as well as
chemical or natural corrosion, accident, fire, flood, act of God or
any other casualty. This warranty shall not apply to stain or
malfunction caused by ferrous water, hard water or salty water.
The owner/end-user of the product covered by this warranty is
entirely responsible for its proper installation and electrical wiring. This
warranty is void if unit is not tested prior to final enclosure as per the
installation instructions. MAAX neither installs nor supervises the
installation, nor hires a contractor for this purpose, and
consequently cannot be held responsible for any defect, breakage
or damage caused thereby or resulting thereof, either directly or
indirectly. The owner/end-user must provide access to the
components of the product as described in the installation guide, so
that MAAX can execute the warranty specified herein.
If such access is not available, all expenses to provide said access will be
the responsibility of the owner/end-user.
This warranty does not apply to products or equipment not
installed or operated in accordance with instructions supplied by
MAAX and all applicable rules, regulations and legislation
pertaining to such installations.
MAAX strongly recommends that its products—for example, but
without limitation, shower doors and other items—be installed by
professionals with experience in bathroom products. Installation of
shower doors by an inexperienced person may result in glass
breakage and, consequently, cause personal injury or death.
MAAX is not liable for any costs, damages or claims resulting
from the purchase of products that do not fit through openings or
existing structures. MAAX is not liable for any costs, damages or claims
resulting from defects that could have been discovered, repaired or
avoided by inspection and testing prior to installation.
MAAX is not liable for personal injuries or death to any person or for any
direct, special, incidental or consequential damage, loss of use,
loss of time, loss of profits, inconvenience, incidental expenses,
labour or material charges, or any other costs resulting from the use of its
products or pertaining to the application of the present warranty, or
resulting from the removal or replacement of any product or element or
part covered by this warranty.