User's Manual

Table Of Contents

ActiveSync Troubleshooting

z When active Sync is not working

– Check the USB cable that connect the cradle and desktop PC if properly connected.

– Check if LCD and power is on.

– Open the windows by selecting [File>Connection Settings] of ActiveSync program.

 Check if [Allow USB connection with this desktop computer] is check marked.

 If it is not checked, please check it and then retry to sync.

–

Try soft / hard reset. Make sure to save all data and close all executing program.

– Press [start> setting> control panel> system] select [hardware] tap, then double click on device manager.

Check if “universal serial bus controllers” or “Window CE USB Devices” has yellow exclamation mark sign

underneath of the folder.

※ If see the yellow exclamation mark sign, try below steps

1. Double click “ Microsoft USB Sync “ under Windows CE USB Devices folder.

2. Double click “ update “ from Driver tap.

3. From window [device driver update wizard] , press [next] button, then select [search appropriate driver for device],

then double click [next].

4. After check “ Microsoft Windows Updates”, press [next].

5. Most updated USB driver is automatically downloaded from MS website via internet.

6. Restart computer and try Sync again.