2/5/2015 MSPA FAQ--MSpa Portable Inflatable Bubble Spa

2/5/2015 MSPA FAQ--MSpa Portable Inflatable Bubble Spa | by ORPC--MSpa
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Answer:Excessive or concentrated chemicals may cause damage to any spa and to the user.
33. Question:Why an extension cord should not be used which states in the spa set up instruction?
Answer:In order to reduce the risk of electric shock. That means you can’t cut off the cord and connect the
cord together by yourself, which may cause to the potential danger. It is important only to use a 16A
power supply. If have to use an extension cord/connecting cable, please make sure this is for 16A
purpose and for outdoor use. For safety reasons, set up spa a few meters away from power supply.
34. Question:Is the heater defective if the heater button does not light up?
Answer:No, the reason might be the set temperature is lower than environment temperature or water
temperature.
35. Question:Why the spa stops working for a couple of hours?
Answer:This is normal as MSpa products is designed to have the automatic stop function for your safety and
energy saving.
For all MSpa hot tub products, it will stop for 10 minutes after you turn on the bubble function for 20
minutes and you will have to restart the bubble function again manually.
36. Question:Why the filter function is activated at the same time I press the heater Button
Answer:It’s normal that filtration system cannot be turned off individually when heating system is
working. Please note filtration system can only be turned off by pressing “HEATER” button but not
“FILTER” button when heating function is on.
37. Question:How to get a better heat increasing result for the water inside the spa pool?
Answer:We strongly recommend having the top lid of spa covered with the inflatable bladder placed onto the
spa pool when the heater function is on, this will help to prevent heat loss and shorten the heating
time. MSpa temp barrier mat is also useful to get better heat preservation result. It is also
recommended to fill spa tub with lukewarm water for quick heating and energy saving.
38. Question:What is wrong when the LED display screen indicate “SPH” or “SPL”
Answer:1. Pin plug connection failure: Please cut the power supply off to your Mspa, and then plug in again,
make sure the right connection of pin plugs, restart power pack operation.
2. SPL, temperature lower than zero degree: Please check if there is any water frozen inside the spa
and control box, use warm water to melt and get water temperature higher than zero degree.
3. SPH, abnormal high temperature: Do not use the spa. Please contact your country MSpa service
center.
39. Question:Could I run an mspa hot tub from a small generator?
Answer:Generally we don't recommend using generator since it would be not safe and good to environment.
But if there is no alternative or have to use generator, end users shall make sure its safety, and
generate stable Sin AC (Sinusoidal alternating current) and required voltage electricity as per MSpa
rating label.
Any spa fault/defect caused by power supply from generator will be out of manufacturer's warranty.
40. Question:How high the water temperature will be increased after using heater?
Answer:Maximum 42 °C or 104°F while there may be some indication tolerance which will indicate about 38
°C or 100°F. This is normal. Please also note that the following conditions will lead to slow heating
phenomenon:
1. Environmental temperature lower than 10°C(50°F)
2. Outdoor wind force above Gentle breeze/F 3