2/5/2015 MSPA FAQ--MSpa Portable Inflatable Bubble Spa

2/5/2015 MSPA FAQ--MSpa Portable Inflatable Bubble Spa | by ORPC--MSpa
http://www.the-mspa.com/care/FAQ.htm 3/10
you to store your MSpa tub in a place that is warm and dry.
4. Question:Do you recommend using chemicals to clean the spa water?
Answer:Yes. Please refer page 10-11 of MSpa CE manual, and also contact your local spa and pool water
treatment specialist stores for right chemicals to buy and correct way to use.
5. Question:Does my MSpa carry a factory warranty?
Answer:Yes. We give warranty of MSpa product against defects in materials and workmanship under proper
use and service. Your MSpa is eligible for a manufacturer's warranty of 6 months from the date of
purchase for the inflatable spa pool and 12 months for the electric parts of the spa tub. For Tuscany
models, it has a manufacturer's warranty of 24 months from the date of purchase for the wall frames
and 12 months for the electric parts and spa pool liner. MSpa Service Center accepts return of any
factory defectives, if you return the item within first 90 days from the date of original purchase.
The defect item must be returned to our service center along with a copy of the eligible dated sales
invoice and a completed warranty card (included in our packaging) noted the reasons of return. We
recommend shipping the item to our Service Center using a trackable shipping method. MSpa will not
be responsible for any items lost in the transit. Customer is responsible for the shipping cost to our
Service Center.
6. Question:Does the spa liner require any special care to ensure durability?
Answer:Make sure to have any sharp objects out of or from underneath of the spa tub. Maintain proper PH
levels and keep the spa sanitary and clean. Use a mild cleaner to wash the inner vinyl of the spa tub
and rinse with clean lukewarm water. Do not use hard brushes or abrasive cleaners.
7. Question:How do I prevent dirt and grime from getting into the spa water?
Answer:Use the top cover to keep your MSpa covered when not in use. This will help keeping wind and other
elements from depositing dirt and debris in your spa, and will also prevent excess rain water from
overfilling your spa.
8. Question:How do I protect the spa from damaging grass or fungi developing on the concrete?
Answer:It is impossible to prevent grass or lawn damage under the spa. And also we don't suggest to install
Mspa onto the lawn as grass may cause air pump damped and rusted which could result the air pump
works improperly and will void your warranty. Keep this in mind when selecting your site for set up.
Keep the concrete as dry as possible by mopping up excess splashed water after each use to
minimize fungal growth. It's recommended to use ground cloth or temp barrier mat.
9. Question:
How do UV rays affect the material that comprises the spa tub?
Answer:All PVC will be degraded over prolonged exposure to excessive sunlight. All MSpa spa tub
products are manufactured with UV inhibitors to delay the degradation caused by sunlight.
However, the spa tub can get an unnormal shape if pressure is too high due to strong hot sunshine.
Normally this only happens if the air pressure has been too high due to direct exposure of sunshine.
We suggest to buy a spa overall cover at your MSpa dealer. Spa overall cover will effectively protect
your spa pool from UV rays and other pollutions.
10. Question:How much amount of water can I fill up my spa tub?
Answer:Fill your MSpa until water level reaches the area between the max. & min. water lines printed inside
the spa wall. See detailed instructions as followings:
1. Fill in the water with caution particullary the first time of use. Water level must reach the minimum
water level but not exceed the maximum line. If water exceed the max. water line, it will cause pump
failure.
2. Make sure to avoid water splash which will cause damage to the spa electric parts.