Installation Manual DCX3501-M High-Definition DVR
©2011 Motorola Mobility, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change.
B Safety & Regulatory Information Safety & Regulatory Information i IMPORTANT SAFETY INSTRUCTIONS • Read these instructions. • Keep these instructions. • Heed all warnings. • Follow all instructions. • Do not use this apparatus near water. • Clean only with dry cloth. • Do not block any ventilation openings. Install in accordance with the manufacturers instructions.
Safety & Regulatory Information B During Installation • Do not place the terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings. • Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings. • Install the terminal away from heat sources such as radiators, heat registers and stoves.
B Safety & Regulatory Information FCC Declaration Of Conformity Motorola Mobility, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the DCX 3400 set-top complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. Canada Industry Canada (IC) This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Software License ii B Software License IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU USE ANY SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S DIGITAL CABLE RECEIVER OR HOME THEATER SYSTEM (EACH SHALL BE REFERRED TO IN THIS LICENSE AS A “RECEIVER”). BY USING THE RECEIVER AND/OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE.
Software License B strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorola’s rights under United States copyright law. This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License.
Contents B Contents Safety & Regulatory Information .................................................................................................. i Software License .......................................................................................................................... iv Contents ........................................................................................................................................ vi Tables ..........................................................
Contents B Connecting a Standard-Definition TV (SDTV) ................................................................................. 21 Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder .......................................... 22 Connecting an A/V Receiver, SDTV, and VCR ............................................................................... 24 Data Device Connections ..............................................................................................................
Tables B Tables Table 1 – DVR recording time guidelines ........................................................................................ 3 Table 2 – Rear panel connections .................................................................................................... 8 Table 3 – Operational check procedures ....................................................................................... 27 Figures Figure 1 – Front and rear views ........................................................
B Introduction Introduction 1 This manual provides instructions for cable operator personnel to install the Motorola DCX3501-M All-Digital High-Definition Dual Tuner DVR Cable Set-top. This unit includes a high-end processor, expanded memory, and enhanced graphics to support digital and ondemand broadcast and interactive services. It provides a full complement of interconnection options.
B Introduction Features Tuners • • • • • Two all-digital 1 GHz (54 to 1002 MHz) video tuners MPEG-2 Main Profile @ High Level (High-Definition) MPEG-4 H.
B Introduction • Simultaneously watch two programs, switching easily between them using the swap key • • Record a program in the background while viewing another live program Simultaneously record programs from two channels while watching a different prerecorded program, with the ability to switch viewing between any of the three programs Motorola cannot guarantee the exact amount of programming that each subscriber will be able to record.
B Introduction If You Need Help If you need assistance while working with the DCX3501-M, contact the Motorola Technical Response Center (TRC): • • • Inside the U.S.: 1-888-944-HELP (1-888-944-4357) Outside the U.S.: 1-847-725-4011 Motorola Online: http://businessonline.motorola.com/ The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a searchable solutions database, technical documentation, and low-priority issue creation and tracking.
B Introduction Calling for Repairs If a Motorola set-top requires repair service, please call one of the following Motorola Authorized Service Centers: Company From USA or Canada Outside USA or Canada World Wide Digital 1-800-227-0450 1-956-541-0600 Teleplan 1-800-352-5274 1-302-322-6088 To ensure efficient service, request a Return for Service Authorization (RSA) number. Be sure to display the RSA number prominently on all equipment boxes.
B Overview Overview 2 Front Panel The front panel controls provide functional navigation if the remote control is lost or is temporarily out of service. Certain functions, such as those requiring a numeric entry, require a remote control. Some connectors are not enabled and require the support of application software. The DCX3501-M features new touch-sensitive buttons on the front panel. The buttons are activated when your fingertip touches the marked areas on the front panel.
B Overview Front Panel Format Button The Format button located on the front panel of the DCX3501-M allows you to quickly change the video output format on the component video (YPbPr) and HDMI outputs of the product.
B Overview Rear Panel The rear panel contains a power input; connectors for video, audio, and RF cabling; data output; and modem and data interface connectors. Some connectors are not enabled and require the support of application software.
B Overview M-Card™ The M-Card is required to view cable television programs, previously recorded programs on the DVR, or interactive on-demand programs. The M-Card should not be removed. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.
B Installation Installation 3 Before you move or change components on the subscriber’s entertainment system: • • Review the installation instructions. • Determine if the subscriber has other equipment to be connected to the terminal (home theater or A/V receiver, VCR, etc.). • • Verify that you have the necessary cables and other required items.
Installation B Front Panel Cold Reset Method 2 1. Remove the DCX from its packaging. 2. Apply AC power to the DCX. 3. Once 8888 appears on the front panel LED, press and hold the menu key on the front panel until the front panel LEDs display boot. 4. The DCX will remain in this state indefinitely, waiting for user input. 5. Press the cursor up (arrow up) key on the front panel until the front panel LED displays cold. 6. Press the select key on the front panel. 7.
B Installation Video Connection Options Use the following guidelines to determine the best video connection for the subscriber home entertainment system. To determine the available video inputs on the TV, check the manual supplied with the TV or the TV itself. The DCX3501-M offers the following video outputs: Component (YPbPr) HDTV and SDTV The YPbPr output, providing three component analog video signals to the TV, is the most widely supported HD video connection.
B Installation Audio Connection Options When connecting to a home theater receiver, depending on its inputs, you can use the following DCX3501-M audio outputs: HDMI Unlike a DVI connection, an HDMI connection is capable of carrying digital video and audio signals to the TV or a home theater receiver equipped with HDMI switching support. The HDMI connection can deliver Dolby Digital Plus, Dolby Digital, Linear PCM, and other digital audio formats to a compatible TV or home theater receiver.
B Installation Installation Overview 1. Determine if you are connecting to a: High-Definition TV or monitor Use the component video (YPbPr), HDMI, or IEEE-1394 outputs. No other video connection supports HDTV. If the TV has a DVI input, connect a DVI-to-HDMI adapter or cable to the HDMI out connector on the DCX set-top instead of the IEEE1394 connection and the DVI-HDTV connector on the TV.
Installation B Connecting HDTV — Single Connection for Video/Audio This section describes steps to connection the DCX to an HDTV using connections options that combine video and audio into a single cable. Cable In Connect an RF coaxial cable to the cable wall outlet and the cable in connector on the DCX set-top. HDMI If the TV has an HDMI input, this is for both audio and video if you are using the TV speakers. Connect a Standard HDMI cable to the TV and to the HDMI connector on the DCX set-top.
Installation B Figure 4 – Connecting the DCX to an HDTV — single connection for video/audio Note: Only (1) HDTV video/audio connection needs to be made to an HDTV. Note: On-screen graphics will not be displayed when using IEEE-1394 connection. Refer to Graphics Overlaying the Video for more information. Note: Solid lines indicate optimum connections. Note: Optional HDMI connection to A/V Receiver shown but not required. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.
B Installation Connecting HDTV — Separate Video/Audio Connections Cable In Connect an RF coaxial cable to the cable wall outlet and the cable in connector on the DCX set-top. DVI If the TV has a DVI input, use the DVI connection for the video: • Connect a HDMI-to-DVI adapter or cable to the HDMI out connector on the DCX settop and the dvi-hdtv connector on the TV. Note: A DVI connection supports only the video connection between the DCX set-top and the HDTV.
B Installation Figure 5 – Connecting the DCX to an HDTV — separate video/audio Note: If the receiver can check the baseband and digital audio (S/PDIF) ports for appropriate channels, connect both the baseband and digital audio connections. Otherwise, do not connect both the baseband left/right composite connections and the coaxial digital connection. The baseband connections are not necessary because the digital audio port provides a single audio interface for digital channels.
B Installation Connecting an A/V Receiver — Audio There are several options available for audio connections to the A/V receiver: • • • Digital audio (OPTICAL S/PDIF) Digital audio (COAXIAL S/PDIF) Stereo audio (AUDIO L and R) If the A/V receiver supports it, the optical S/PDIF or COAXIAL S/PDIF digital audio outputs may be used in place of the stereo audio outputs (audio L and r). These outputs offer a higher level of audio quality, including support for Dolby Digital audio.
B Installation Figure 6 – Connecting the DCX to an A/V receiver — audio Note: Because some entertainment equipment cannot simultaneously support baseband composite video and S-Video, never simultaneously connect both video inputs. Note: This connection method does not support HDTV. For information, see Connecting HDTV — Separate Video/Audio Connections in this section. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.
B Installation Connecting a Standard-Definition TV (SDTV) 1. Connect the stereo audio cable to the audio l and r connectors on the DCX3501-M series set-top and the audio left and audio right connectors on the SDTV. 2. Connect a video cable to the video out connector on the DCX3501-M series set-top and the input video on the TV or an S-video cable to the s-video connectors on the DCX set-top and the TV. Note: These video connection methods do not support HD video.
Installation B Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder 1. Connect a stereo audio cable to the audio out l and r connectors on the DCX3501-M Series set-top and the input audio l and r connectors on the VCR/DVD Recorder. 2. Connect a video cable to the video out connector on the DCX3501-M Series set-top and the input video connector on the VCR/DVD Recorder. 3.
B Installation Video (compos ite) L/R audio DCX 3501-M Cable in V CR /DV D R ecorder S tandard-Definition TV IN P U T IN P U T CA B LE / A NT E N N A IN A U D IO A U D IO To T V L R A U D IO L E F T OU TP UT V ID E O L R V ID E O A U D IO R IG H T CA B LE / A NT E N N A IN V ID E O S -V IDE O Figure 8 – Connecting the DCX to a standard-definition TV (SDTV) and VCR/DVD recorder High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.
Installation B Connecting an A/V Receiver, SDTV, and VCR 1. Connect a stereo audio cable to the AUDIO OUT L/R connectors on the DCX3501-M series set-top and the INPUT L/R connectors on the A/V receiver. 2. Connect an S-Video cable to the S-Video out connector on the DCX3501-M series set-top and the S-Video connector on the A/V receiver. Note: If your A/V Receiver does not support S-Video connections, Composite video connections may be used in place of the S-Video connection. 3.
Installation B Figure 9 – Connecting the DCX to an A/V Receiver, stereo TV (SDTV), stereo VCR Note: Solid lines indicate optimum connections. Note: Consult your A/V receiver manual for additional wiring options or constraints when including a VCR/DVD Recorder in your configuration. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.
B Installation Data Device Connections Figure 10 – Sample data devices you can connect to the DCX3501-M Do not attempt to connect data devices without contacting your service provider. Advanced data features require the proper application and network infrastructure to operate. Data Features In addition to high-quality audio and video, the DCX3501-M can deliver high-speed data services such as Internet access, e-mail, IP telephony, e-commerce, and home banking.
B Installation Operational Check for the Remote Control The operational check tests communication with the remote control: Table 3 – Operational check procedures Feature Testing Procedure Power on Press power on the remote control to turn on the DCX3501-M. Tune to the output channel (3 or 4), if using the RF output. Channel selection Scan through the channels using the channel + or - keys.
Configuring the Audio, Video, and Closed Caption Settings B Configuring the Audio, Video, and Closed Caption Settings 4 The following describes how to configure the audio (for HDMI connections), SD and HD video settings, and closed caption settings for the DCX3501-M. Before you adjust the output settings: • • • • Connect the DCX3501-M to other home entertainment devices. Plug the DCX3501-M into an AC power outlet. Initialize the DCX3501-M and authorize services. Turn the TV on.
Configuring the Audio, Video, and Closed Caption Settings B If no HDMI device is connected to the DCX3501-M, the default User Settings menu appears as follows: Figure 11 – Default User Settings Menu when no HDMI connection is in place High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.
Configuring the Audio, Video, and Closed Caption Settings B If the DCX3501-M is connected via HDMI to a display device such as a television, the default User Settings menu is updated to reflect this information. The YPbPr Output menu option is replaced with the HDMI/YPbPr Output menu option as shown below.
Configuring the Audio, Video, and Closed Caption Settings B The User Settings menu options available from the main screen are illustrated and defined below. Figure 13 – User Settings Menu – Main Menu Screen High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.
B Configuring the Audio, Video, and Closed Caption Settings Setting TV Type Description The TV Type setting allows you to specify the style of television connected to the DCX3501-M. Options include 16:9, 4:3 Letterbox, and 4:3 Pan Scan. By default, the 16:9 option is selected. The options are used as follows: • 16:9 indicates that a widescreen television is connected to the DCX3501-M.
B Configuring the Audio, Video, and Closed Caption Settings Setting 4:3 Override Description The 4:3 Override setting allows you to select the video output format of the DCX3501-M when it is tuned to a Standard-Definition program or playing back a Standard- Definition program from the DVR. Options include 480i, 480p, Stretch, and Off. By default, the 480i option is selected.
B Configuring the Audio, Video, and Closed Caption Settings Setting Additional Closed Caption Settings Description The Additional Closed Caption Settings option allows you to customize the style and appearance of closed captions. Selecting this option will present a new menu screen with settings specific to closed captions, including font style, color, and size. These settings are discussed in more detail below.
Configuring the Audio, Video, and Closed Caption Settings B Native Mode Settings Screen The Native Mode Settings menu is used to configure the operation of the native mode feature on the DCX3501-M. The DCX3501-M is capable of receiving and decoding a number of different digital video formats. When operating in native mode, the DCX3501M will generate a video output format that most closely matches the broadcast video format .
B Configuring the Audio, Video, and Closed Caption Settings Setting 1080p60 (High Definition) Description Generates 1080p60 video on the HDMI output if the program is broadcast in 1080p60 format. The DCX3501-M can also convert any other broadcast format to the 1080p60 video format. 1080p60 is a high-definition video image with 1920 x 1080 pixels, progressive scanning, and a frame rate of 60 frames per second. This option is only available if the DCX3501-M is connected to an HDMI display device.
B Configuring the Audio, Video, and Closed Caption Settings Setting Description 480p is an enhanced-definition video image with 720 x 480 pixels, progressive scanning, and a frame rate of 60 frames per second. 480i (Standard Definition) Restore Default Native Settings Generates 480i video on both the HDMI and Component Video (YPbPr) outputs if the program is broadcast in 480i format. The DCX3501-M can also convert any other broadcast format to the 480i video format.
Configuring the Audio, Video, and Closed Caption Settings B Additional HDMI Settings Screen The Additional HDMI Settings menu is used to configure advanced options that affect the operation of the DCX3501-M with other HDMI and DVI display devices. Adjustable options include display mode, color space, audio output mode, and audio lip sync delay. The Additional HDMI Settings menu screen is illustrated and defined below.
B Configuring the Audio, Video, and Closed Caption Settings Setting HDMI/DVI Mode Description The HDMI/DVI Mode setting allows you to optimize the HDMI output to work with both DVI-equipped televisions and HDMI-equipped televisions. By default, this option is set to HDMI. The options are used as follows: • HDMI—Optimized to work with an HDMI television or home theater receiver. • DVI—Optimized to work with a DVI television or display device (connected via an HDMI-to-DVI adapter).
B Configuring the Audio, Video, and Closed Caption Settings Setting Lip Sync Delay Description The Lip Sync Delay setting is only available when the Lip Sync option has been set to Manual. The Lip Sync Delay setting can be adjust between 0 milliseconds (msec) and 500 milliseconds in 50 millisecond increments. If the Lip Sync option has been set to either Auto or Off, this option is disabled and no longer selectable in the menu.
Configuring the Audio, Video, and Closed Caption Settings B Additional Closed Caption Settings Screen The Additional Closed Caption Settings menu is used to adjust the various display options for closed caption legibility. Customizable options include font size, font style, font color, and font opacity. You may also select to view different closed caption services if these are included within the broadcast program. The Additional Closed Caption Settings menu screen is illustrated and defined below.
B Configuring the Audio, Video, and Closed Caption Settings Setting Service Selection Description Sets the service used by the DCX3501-M to render (draw) the closed captions: • Analog—This setting affects closed captions for analog and digital standard definition services. Available options are: CC1, CC2, CC3, CC4, T1, T2, T3, or T4. The default setting is CC1. • Digital—This setting affects closed captions for digital enhanced definition and high definition services.
Configuring the Audio, Video, and Closed Caption Settings B Subtitle and DVS Settings Screen The Subtitle and DVS Settings menu is used to customize the language and appearance of subtitles and to turn the descriptive video service feature on and off on the DCX3501M. Subtitles allow a viewer to watch television programs and movies which contain dialogue that is not in the viewer’s native language. Subtitles are not included within many television programs (unlike closed captions).
B Configuring the Audio, Video, and Closed Caption Settings Setting Subtitles Description The Subtitles default setting is Off. The options are used as follows: • Off—Subtitles are not rendered (drawn) by the DCX3501-M. • On—Subtitles are rendered (drawn) by the DCX3501-M if they are included within the program and in the language specified by the Language setting. When the Subtitles option is set to On, the Language selection option becomes selectable from the menu.
Configuring the Audio, Video, and Closed Caption Settings B Advanced Audio/Video Settings Screen The Advanced Audio/Video Settings menu is used to customize several advanced audio and video features of the DCX3501-M, most notably the Dolby Volume feature and the Video Sharpness feature. The Dolby Volume feature provides volume normalization across channels, programs, and commercials.
B Configuring the Audio, Video, and Closed Caption Settings Setting Dolby Volume Description The Dolby Volume default setting is Off. The options are used as follows: • Off—The output volume may fluctuate during commercials or when changing channels. • On—The DCX3501-M maintains a more consistent output volume regardless of the channel or program being viewed.
B Diagnostics Diagnostics 5 Diagnostics are displayed on the on-screen display (OSD) and front-panel display. They confirm proper installation, including: • • • Checking error states and signal integrity Identifying the cable terminal on the network Verifying communications with the headend For the diagnostics described in this section: • • All indicators are in decimal notation, unless otherwise noted. • All sample displays are illustrative; actual data may differ from the examples.
B Diagnostics General Status This diagnostic displays system status information on the OSD and front panel. The information is updated each time the diagnostic is displayed. . Figure 19 – Example General Status display (no error) High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.
B Diagnostics Environment code Error code The General Status fields are: Field Description Error Error codes display on the LED and OSD when an error occurs.
B Diagnostics Field Description Time Zone Time Zone is selected on the set-top. DST Entry Time The Date and Time the set-top will begin Daylight Savings Time. DST Exit Time The Date and Time the set-top will end Daylight Savings Time. Current GPS Time The current OOB time displayed in global positioning system (GPS) seconds from Jan 6, 1980. It is displayed in Greenwich Mean Time (GMT).
B Diagnostics Purchase Indicator On when IPPV is enabled Number of unsent purchases The Purchase Status fields are: Field Description Unsent The number of purchases in the DCX3501-M remaining to be polled. It can be an integer from 0 to 63. Unack The number of reports that have not been acknowledged by the controller. It is an integer. Last Seq Num The last acknowledged sequence number of a purchase sent by the controller. It is a 16bit, unsigned hexadecimal number.
B Diagnostics Out-Of-Band (OOB) Status This diagnostic indicates the out-of-band control channel status. The information is updated every five seconds. Figure 21 – Front panel display for the OOB diagnostic Data activity indicator OOB diagnostic indicator indicator Carrier lock indicator (L = locked, U = unlocked) High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.
B Diagnostics The Out-of-Band Status fields are: Field Description OOB Frequency Indicates the OOB tuner center frequency, from 70 to 130 MHz.
B Diagnostics Field Description Network PID Displays the network PID to which the DCX3501-M is tuned to receive network messages, in hexadecimal. Hunt Mode The hunt mode includes Hunted, None, Round Robin (RR), Search (SRCH), Fixed Frequency (FIX), or EMM Provider ID (EMM). LKC The last known carrier is the last valid OOB frequency displayed in MHz and ranges from 70 to 130 MHz, with the specific values of: 75.25, 104.20, 72.75, 92.25, 98.25, 107.25, 107.40, 110.25, 116.25, and 103.75.
Diagnostics B 4. If the frequency is found with the proper EMM Provider ID, then the Front Panel will display the normal OOB receiver status. The OSD LKC field will change to display the new frequency. 5. If after 40 seconds the frequency search is not successful, the product will perform a warm reset. 6. To abort a search without waiting the 40 seconds, the POWER key can be pressed to cause an immediate warm reset. Note: The Front Panel will display hunt after a cold reset from the front panel.
B Diagnostics In-Band Status This diagnostic displays the in-band status for the last attempted tuned channel. The information is updated every five seconds. Figure 22 – Front panel display for in band diagnostic Data activity indicator IB diagnostic indicator Carrier lock indicator (L = locked, U = unlocked) High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.
B Diagnostics The In-Band Status fields are: Field Description Mode The values displayed on the OSD are: 64 QAM — 64 QAM digital channel 256 QAM — 256 QAM digital channel Carrier Lock Indicates whether the in-band receiver is locked to the carrier.
B Diagnostics Unit Address This diagnostic displays the unit address of the CableCARD if inserted: Figure 23 – Front panel display of a unit address High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.
B Diagnostics The Unit Address fields are: Field Description TvPC Installed Indicates whether the TvPC renewable security system is installed: NO — TvPC is not installed (Note: the DCX3501-M does not include a TvPC slot). CableCARD Inserted YES — CableCARD is inserted. Unit Address A unique decimal number that indicates the unit address or physical address. NO — CableCARD is not inserted. OOB Addresses Network The DCX3501-M network address displayed in decimal format.
Diagnostics B Separable Security This diagnostic displays information on the inserted M-CARD and CableCARD Interface with the DCX. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.
B Diagnostics Field Description CARD Interface CableCARD Interface is a status indication of the interface between the Host and CableCARD. It will indicate “Good” if no errors are detected, “Error” if there is an error establishing the CableCARD interface, or “Unsupported CARD” if the inserted CableCARD is not an M-CARD. CableCARD ID The unique identifier provided by the CableCARD. Host ID The unique identifier in the Host Device Certificate.
B Diagnostics Current Channel Status This diagnostic displays a status of the last attempted channel you attempted to tune on the in-band stream. The channel type determines the status display. Figure 24 – Current channel status front panel displays Digital channel: Purchasable indicator Preview indicator Digital channel indicator High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.
B Diagnostics The Current Channel status fields are: Field Description Type Indicates whether the channel is analog or digital. Status OSD Front panel Description DIGITAL d Digital Indicates the current status of channel acquisition. OSD Front panel Description Acquired Service has been acquired and is playing, but stream components may not be locked yet if the service is digital. For an analog service, there are no stream components to lock, so this is the final status.
B Diagnostics Field Description Frequency From 54 to 860 MHz. VCT ID Virtual Channel Table ID SOC The Selectable Output control is enabled or disabled.
B Diagnostics Description Field • • • • • • • Version number of the SDV configuration message and number of minutes since the version was last seen by the client Configured switched channels (SW) followed by the number of channels in the Active Channel List (ACL).
B Diagnostics Frequency Decimal point Frequency in Alternating with Power level High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.
B Diagnostics The RF Modem fields are: Field Description Status CONFIGURED or NOT CONFIGURED. Center Frequency The RF modem center frequency is displayed on the OSD and front panel in MHz. Requested Power Level The value in dB assigned to the DCX3501-M during RF leveling (which is blank if it is not configured). Actual Power Level The power level is displayed in dB on the OSD and front panel or is blank if the power level has not been set.
B Diagnostics Download Download data received indicator Number of segments remaining for download to complete. (Figure reflects 17012 segments or Code module identifier (bPC for the base platform; CODE or SYS for the system object Alternating ih Indicator separating major and minor High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.
B Diagnostics The Code Modules fields are: Field Description Boot Code The boot code version in ASCII format. Platform Built The date platform software was built. Version The firmware version and build date in ASCII format. Processor The digital secure processor version in ASCII format. Analog Secure Processor The analog secure processor version in ASCII format. Downloadable Object Information Table Lists all objects loaded, or being loaded, onto the DCX3501-M in ASCII format.
B Diagnostics Field Description POSTPONED Postponed The Object cannot run on the current system; it will be enabled during the next boot. CONNECTED Connect Connected to download PID — awaiting data. PEND CONNECT TryingToConnect Trying to connect. ID The object identifier. LO The Local Origination states whether the object is located locally on the set-top. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.
B Diagnostics Memory Configuration This diagnostic displays the DCX3501-M memory configuration. The information is updated when you display the diagnostic. There is no front panel display for this diagnostic. The Memory Configuration fields are: Field Description System RAM The allocated system RAM in MB. Flash The allocated flash memory in MB. NVRAM The allocated NVRAM in KB.
B Diagnostics Field Description S/PDIF Output Indicates S/PDIF Mode as set by application software. LFE: Low Frequency Effect OSD Display Description N/A Audio S/PDIF mode is not applicable. IEC958PCM PCM audio selected.
B Diagnostics Field Description 1st Caption Row: Caption Detected: OSD Display Description 708 EIA-708 captions detected. 608 EIA-608 captions detected. 608 and 708 Both EIA-608 and EIA-708 captions detected. None No captions detected. 2nd Caption Row: Caption Options Set, followed by Service Selected: OSD Display Description 708 Set EIA-708 captions enabled, with options set by user. 708 Default EIA-708 captions enabled, with no options set by user.
B Diagnostics Field Description Service 6 Digital Subtitle Status Set by the provider Service 6. The subtitle parameter indicates if subtitles are enabled and, if enabled, what language is selected and if the subtitle is being rendered. The language is displayed as the 3-character ISO639.2/B language code. • Enabled is indicated with Yes or No. • The language is displayed as the 3-character ISO639.2 language code. • Enhanced mode is indicated with Yes or No.
Diagnostics High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.
B Diagnostics The Interface Status fields are: Field Description DOCSIS Tuner & Xmitter Indicates if enabled; indicates if active. 1394 I/O Device Indicates if enabled; indicates if active. USB I/O Device Indicates if enabled; indicates if active. Ethernet Device Indicates if enabled; indicates if active. Parallel Port Indicates if enabled; indicates if active. IR Xmit Indicates if enabled; indicates if active. Hard Drive Status Indicates if enabled; indicates if active.
B Diagnostics Field Description • • • • • • Copy Control - level of copy control in the 1394 content. Valid values include: ‘Copy Free’, ‘Copy Once’, ‘No Copies’, ‘Copy Never’. Nodes - indicates if the set-top terminal is the cycle master node, the IRM node, and/or the root node on the 1394 bus. Loop Detected - indicates if a loop exists on the 1394 bus.
B Diagnostics The DVR/Hard Drive Status fields are: Field Description Enabled Indicates whether the DVR is enabled, based on the DCX3501-M Connected State (CONNECTED or DISCONNECTED) and resource availability (resource authorized; hard disk installed and functional): OSD Front panel Description True En DVR enabled Front Panel OSD Description False Un DVR disabled Stream Indexer Ver. The stream indexer version number, without leading zeros; for example, version 0000000065 is displayed as 65.
B Diagnostics Field Description State The hard drive state: • Standby — The hard drive is working normally, but is at rest (the State returns to Active any time disc access is necessary). • Active — The hard drive is accessing data. • Failed — The hard drive hardware has failed. Temp (F) For an internal hard drive only, its temperature in degrees F. Max Temp For an internal hard drive only, its maximum temperature in degrees F.
B Diagnostics DOCSIS Status This three-screen diagnostic displays status information for the embedded cable modem (eCM): The fields are: Field Description DOCSIS Enabled For a DOCSIS-enabled set-top, YES. Otherwise, NO. Acquire DS Channel The DOCSIS downstream channel acquisition status: • YES — The downstream channel is acquired. • NO — The set-top is acquiring the downstream channel. • N/A — The value is invalid, cannot be retrieved, or DOCSIS is not enabled.
B Diagnostics Field Description Establish IP Connectivity Displays whether the cable modem has acquired its IP address, typically from a Dynamic Host Configuration Protocol (DHCP) server: • YES — The IP address is acquired. • NO — The set-top is acquiring its IP address. • N/A — The value is invalid or cannot be retrieved, or DOCSIS is not enabled.
B Diagnostics Field Description Frequency The center frequency of the channel to which the DOCSIS downstream channel receiver is tuned. It can be 54 to 860 MHz. If the value is invalid or cannot be retrieved, downstream Carrier Lock is No; if DOCSIS is not enabled, N/A is displayed. LKC The last known carrier (LKC); the frequency of the last tuned downstream channel used if the embedded cable modem enters hunt mode. It can be 54 to 860 MHz.
B Diagnostics Application Specific Information This diagnostic displays information about application servers: The fields are: Field Description Server# Name The application server name of up to 14 alphanumeric characters. It is blank if the value is invalid or no value can be retrieved. Srvr # IP Addr The application server’s IP address in dotted-decimal format xxx.xxx.xxx.xxx; the range of each xxx is from 0 to 255. It is blank if the value is invalid or no value can be retrieved.
B Diagnostics Interactive Status This diagnostic describes the interactive information that is displayed only when the Thin Client platform is running. The information on the OSD and front panel is updated at least once every five seconds while the diagnostic is displayed. This is an example of a code module display with status descriptions: Figure 27 – Interactive status front panel display High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.
B Diagnostics The Interactive Status fields are: Field Description IP Address The IP address in dotted-decimal format xxx.xxx.xxx.xxx assigned by the NC 1500 to the DCX3501-M. 0.0.0.0 is displayed if the IP address is not configured or unknown. UPM The upstream modem address value is the same as the terminal ID assigned by the DAC 6000. It is a unique, system-generated, eight-digit integer between 1 and 16777215. 00000000 is displayed when the UPM is not configured or if it is unknown.
B Diagnostics Field Description r dc RUN_WAIT_DC_OR_C The DCX3501-M is in the interactive state and waiting for the default configuration or the contention channel list messages. r RUNNING Interactive state is running, sending idle messages, and waiting for any prepare for poll or MAC messages. S RUN_STOPPED The interactive run state has stopped and DCX3501-M is waiting for status or a transmission control message. 00 INVALID The interactive state is unknown or invalid.
Diagnostics B Connected Home This diagnostic displays the connectivity and status of the Connect Home Network. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.
B Diagnostics Field Description RF Freq Frequency on which the Connected Home network is communicating. MoCA MoCA network status. RF Password RF Password is used when the MoCA network has privacy enabled. Nodes Node number for each member of network. Dev(#Ses)/Ver Number of active content sessions running on each member of network. MAC/IP Hardware and Network addresses for each member of the network. Collecting Data Displays whether data collecting is taking place on the network.
B Troubleshooting Troubleshooting 6 Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TRC for assistance as described in the Introduction. Problem Possible Solution The DCX3501-M will not power on The DCX3501-M may have received a software update and may not power on while the new software is being installed. Try again in a few minutes. • Verify that the AC power cord is connected to the DCX3501-M and an AC outlet.
B Troubleshooting There is no video on the TV screen Verify that the TV is powered on and set to the appropriate input source for the DCX3501-M. Verify that the DCX3501-M is powered on and tuned to an authorized cable channel. Verify that all video cables between the DCX3501-M and the TV are firmly connected. Verify that the coaxial cable feed is firmly connected to the DCX3501-M and the wall jack.
B Troubleshooting able to remove the black bars (see the TV manual for information about zooming 4:3 video). There are black bars on all four sides of the picture This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD programming to fill the screen, depending on the capabilities of the TV, set 4:3 OVERRIDE to 480i or 480p. This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox format.
Motorola Mobility, Inc. 101 Tournament Drive, Horsham, PA 19044 www.motorola.com 365-095-16528 x.
