Full Product Manual

Luxury Spas USA Warranty
This warranty covers all Luxury Spas USA branded hot tubs which are purchased directly from
Luxury Spas USA Ltd. This warranty certificate is non-transferable.
Shell Warranty - 10 years
Luxury Spas USA warrant the shell against water loss to the customer arising from structural failure
for a period of 10 years. Luxury Spas USA warrants the acrylic shell surface against water loss
arising from defects in materials, including cracks, blisters, peeling and delamination for a period of
5 years. The warranty coverage includes all parts and labor necessary for repair.
Electrical Equipment and Plumbing - 2 years
Luxury Spas USA warrant all major spa components – specifically, the pumps, the heater and the
control system – against malfunction arising from defects in materials and workmanship, for a
period of 2 years. The electrical equipment and plumbing warranty covers the parts only necessary
for repair. Labor is not covered under the major spa component warranty. Water leaks from pump
and plumbing unions are not included under the warranty coverage.
Spa Components - 2 years
Luxury Spas USA warrant all other spa components, including but not limited to LED lights, fuses,
topside control unit, diverter caps, cover clips, and jet inserts against malfunction arising from
defects in material and workmanship for a period of 2 years to the customer. Includes only parts
necessary for repair. Labor costs are not included.
Spa Cover Warranty
Luxury Spas USA warrant the spa cover to be free from defects in material for 30 days from the date
of delivery as they are open to elements and/or chemical damage.
Warranty Terms
All warranties apply to the original customer, at the original address that the spa was installed.
Your limited warranty does not include the cost of shipping parts back to Luxury Spas USA, or to an
authorized repair center. This warranty does not include costs incurred using non-authorized
repair centers. Customers must have written consent from Luxury Spas USA before proceeding with
any repair that is to be reimbursed by Luxury Spas USA. In all cases, Luxury Spas USA has sole
responsibility for determining the cause and nature of a fault. Luxury Spas USA reserve the right to
provide a replacement spa of equivalent value if we deem it to be necessary. In such a circumstance,
the customer shall be responsible for the cost of moving and installing the new spa into position.
Performance
The Customer must report any discovered fault to Luxury Spas USA within 10 business days. A
Luxury Spas technical representative will then diagnose the issue over the telephone and may
suggest possible solutions for the customer to attempt. If after these suggestions fail to resolve the
issue, Luxury Spas will then arrange for a repair technician to visit the site. If the repair technician
Luxury Spa USA
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Call us at 866-220-7405