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Troubleshooting Guide

Maestro® occupancy sensing switch

Symptom Possible Causes Solution

Cannot switch power

ON or OFF with the newly

installed sensor switch.

Green wire is not

connected to ground.

Connect green wire to ground.

Ground is required for the sensor

switch to function.

Models:

MS-OPS2

MS-VPS2

MS-OPS5M

MS-VPS5M,

MS-OPS6M2-DV

MS-VPS6M2-DV

White wire is not connected to

neutral.

Connect white wire to neutral.

Neutral is required for the sensor

switch to function.

Models:

MS-OPS6M2N-DV

MS-VPS6M2N-DV

Lights do not turn ON

when space is occupied.

Sensor mode is set to

Manual-On (Vacancy).

Refer to instructions to change

custom settings.*

Sensor Mode is set to Auto-On

Daylight Sensing (ALD) and the

light level in the room is too bright.

Turn the lights on within 5

seconds upon entering the room

to change the daylight threshold.

Sensor does not have

full view of room.

Move objects blocking the

sensor’s line-of-sight.

Multi-location / 3-way

wiring may be incorrect.

Refer to wiring diagrams

in instructions.

*see www.lutron.com/TechnicalDocumentLibrary/048461.pdf

Summary of content (3 pages)

PAGE 1
Troubleshooting Guide Maestro occupancy sensing switch ® Symptom Possible Causes Solution Cannot switch power ON or OFF with the newly installed sensor switch. Green wire is not connected to ground. Connect green wire to ground. Ground is required for the sensor switch to function. Models: MS-OPS2 MS-VPS2 MS-OPS5M MS-VPS5M, MS-OPS6M2-DV MS-VPS6M2-DV White wire is not connected to neutral. Connect white wire to neutral. Neutral is required for the sensor switch to function.
PAGE 2
Troubleshooting Guide Maestro occupancy sensing switch ® Symptom Possible Causes Solution Lights turn back ON after they are manually turned OFF. Sensor mode is set to AutoOn and Auto-Off (Occupancy). Lights will continue to turn back on 25 seconds after a manual off in Occupancy mode. Change the Sensor Mode to Manual-On and Auto-Off (Vacancy). Refer to instructions to change custom settings. Sensor mode is set to Auto-On Daylight Sensing.
PAGE 3
Troubleshooting Guide Maestro occupancy sensing switch ® Symptom Possible Causes Solution Lights turn ON in Vacancy mode. Lights can turn on in the 15 second “grace period” following timeout. If timeout is 1 minute, wait 1 minute 30 seconds to enter room again to verify lights don’t turn back on. Sensor Mode may be set to something other than Manual-On (Vacancy). Refer to instructions to change custom settings.* Lights turn OFF then immediately turn back ON.