Advance Installation

Wireless
34
Lutron Contact Numbers
Lutron, Claro and Pico are registered trademarks and FASS and Caséta are trademarks of Lutron Electronics Co., Inc.
WORLD HEADQUARTERS
USA
Lutron Electronics Co., Inc.
7200 Suter Road
Coopersburg, PA 18036-1299
TEL: [phone]
FAX: [phone]
Toll-Free: 1.888.LUTRON1
Technical Support: 1.800.523.9466
[e-mail]
Lutron Electronics Co., Inc.
7200 Suter Road
Coopersburg, PA 18036-1299 U.S.A.
P/N 0301710 Rev. B 09/2014
Troubleshooting
North & South America
Technical Hotlines
USA, Canada, Caribbean:
1.800.523.9466
Mexico:
+1.888.235.2910
Central/South America:
+1.610.282.6701
Symptoms Probable cause and action
Light does not turn on or LEDs on the devices do not
illuminate.
• Light bulb(s) burned out.
• Breaker is OFF or tripped.
• Light not properly installed.
• Wiring error.
In-wall dimmer or switch:
• FASST on the dimmer or switch
is in the off position.
Plug-in lamp dimmer:
• Outlet is switched off.
• Lamp is turned off.
• Lamp is not plugged in.
Light does not respond to PicoR remote control. • The dimmer or switch failed to pair with PicoR remote control.
• The dimmer or switch is already at the light level the PicoR remote
control is sending.
• The PicoR remote control is outside the 30 ft (9 m)
operating range.
• The PicoR remote control battery is low.
• The PicoR remote control battery is installed incorrectly.
• Bulbs turn off while being dimmed.
• Bulbs turn on at high light level but do not turn on at a low
light level.
• Bulbs flicker or flash when dimmed to a low light level.
In-wall or plug-in lamp dimmer only:
Verify bulbs are marked dimmable and visit
www.casetawireless.com/lowend for information on adjusting
the dimmer for best bulb performance.
• LED on in-wall switch is flashing or solid red color.
• Light stays on when the in-wall switch is turned off.
In-wall switch only:
Proper bulb operation requires LUT-MLC installation. See Page 33.
Go to www.casetawireless.com/support for additional troubleshooting suggestions.