User's Manual

3
Troubleshooting Guide
RF Keypads will not function until they are addressed and programmed. See the HomeWorks Utility online help.
Symptom Cause and Action
Wiring Diagram
120/127
VAC
50/60 Hz
Hot/Live
Black
Green
Earth/Ground
Neutral
White
Power not present at keypad
• Circuit breaker OFF. Turn ON breaker.
• Wiring error. Check wiring to be sure it agrees with installation .
Keypad has not been addressed.
• See the HomeWorks Utility online help for setup details.
Keypad has an address, but does not have a valid programming
database.
• See the HomeWorks Utility online help for programming details.
Keypad is out of RF communications range.
• Move RF Signal Repeater or RF Processor to within 30 feet of
keypad.
Improper programming
• Check programming in HomeWorks Utility.
LEDs don't light up when buttons are pressed.
Button presses on keypad cause the keypad to quickly flash all its
LEDs simultaneously.
Button presses on keypad cause the keypad to slowly flash all its
LEDs simultaneously.
Keypad cannot be addressed.
LEDs light when button is pressed, but the system response is not
correct.