User's Manual

3
Troubleshooting Guide
RF Keypads will not function until they are addressed and programmed. See the HomeWorks Utility online help.
Keypad is working properly when LEDs light up and loads respond as buttons are pressed.
Symptom Cause and Action
Power not present at keypad
• Circuit breaker OFF. Turn ON breaker.
• Wiring error. Check wiring to be sure it agrees with installation
instructions and wiring diagram.
LEDs don't light up.
Wiring Diagram
120/127V
50/60Hz
Hot/Live
Black
Green
Earth/Ground
Neutral
White
LEDs cycle from top to bottom sequentially.
Keypad is properly powered but...
• Keypad has not been addressed. See the HWI Utility online help
for addressing details.
LEDs light when pressed, but the system response is not correct.
Improper programming
• Check programming in HWI Utility.
Keypad is properly powered but...
• Keypad has not been programmed. See the HWI Utility online
help for programming details.
Keypad is out of RF communications range.
• Move RF Repeater or RF Processor to within 30 feet of keypad.
LEDs blink twice while cycling from top to bottom sequentially.
Keypad cannot be addressed.