Hardware User (IVD) Instruction Manual

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CHAPTER 6 Troubleshooting Procedures
Troubleshooting procedures help users identify and remedy problems with the instrument.
Overview
To troubleshoot a problem, locate the problem in one of the sections in this chapter,
explore the possible causes, and take the described corrective action.
This chapter supplies information about the following topics:
Power Supply Problems
Communication Problems
Clogs
Fluid Leaks
Sample Probe Problems
Calibration Slowness and Failure
Verification Slowness and Failure
Acquisition Slowness and Failure
Carryover Problems
Bead Detail Irregularities
Contact Luminex Technical Support in the U.S. and Canada by calling 1-877-785-BEAD
(-2323). Outside of the U.S. and Canada, call +1 512-381-4397. Contact Luminex
Technical Support in Europe by calling +31 162 408 333. Email inquiries to
support@luminexcorp.com.
Additional information is available on the Luminex website. Search the desired topic or
navigate through menus. Also, review the website’s FAQ section. Enter http://
www.luminexcorp.com in your browser’s address field. Click Support>Support Login to
log into the Support FAQ site.
This chapter does not troubleshoot problems with the PC. For help with PC problems,
please contact the technical support department for the manufacturer of your PC.