Instructions User Manual
Luminex LDS 1.7 SP1 Upgrade Instructions to xPONENT 3.1 - For In Vitro Diagnostic Use
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Obtain License Key You must obtain a license key from Luminex Technical Support to
enable the full base package beyond the 90-day trial period. In order
to assign your license key, we will need information about your
Luminex system. Please have the following information available:
• The serial number of your Luminex system.
• The serial number of your Luminex XYP.
Additionally, we will need information provided in the xPONENT
licensing export file. To create this file:
1. Open the Luminex xPONENT software.
2. Click Admin on the toolbar.
3. Click the Licensing tab.
4. Click Export. This creates a text attachment that can be saved
wherever is convenient for you to retrieve it.
5. Email that attachment to support@luminexcorp.com.
6. When you receive the return email from Luminex Technical
Support, follow the instructions in the email to import the new
license key.
Luminex Contact
Information
Contact Luminex Technical Support by telephone in the U.S. and
Canada at 1-877-785-BEAD (2323), by telephone outside the US and
Canada at +1 512-381-4397, or by email at
support@luminexcorp.com.
Additional information is available on the Luminex website. Search
on the desired topic, navigate through menus, or review the website
FAQ section. Enter http://www.luminexcorp.com
in your browser’s
address field. Click Support > Support Login to log into the
Support FAQ site, then click on the Support tab.