User Manual Version 1.7 User guide

PN 89-00002-00-063 Rev. A 8 - 1

Troubleshooting

Troubleshooting procedures help users isolate, identify, and remedy

problems with the Luminex 100 analyzer and Luminex XYP

instrument. This chapter does not troubleshoot problems with the PC.

For help with PC problems, please call Dell Technical Support at

800-624-9896.

To troubleshoot a problem, start by selecting a general symptom

Next, identify the possible problem and remedy it with one of the

solutions listed.

This troubleshooting chapter supplies information for the following

topics.

• Power Supply Problems

• Communication

• Pressurization

• Fluid Leaks

• Sample Probe

• Calibration Problems

• Acquisition Problems

• Bead Detail Irregularities

• Error Messages

• Printing Errors

• Verification

You can find answers to frequently asked questions (FAQs) on the

Luminex website: http://luminexcorp.custhelp.com.

Technical assistance is available to users in the U.S. and Canada by

calling 1-877-785-BEAD (1-877-785-2323) between the hours of

7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday. Users