User Manual, Version 2.1

xMAP Technology Troubleshooting
PN 89-00002-00-061 Rev. A 9 - 9
Sample Empty Detected This error message occurs when the system completely acquires the
entire sample volume.
• See if the samples were properly mixed before they were
dispensed into the wells.
• See if you loaded the sample to the correct well on the plate.
• Check if the sample volume added to the well is correct.
• Remove and sonicate or flush the XYP instrument Sample Probe
to remove possible clogs.
• Check if the XYP instrument Sample Probe is properly aligned.
• Complete the following analyzer functions from the Maintenance
tab: Drain, Backflush, and Alcohol Flush.
• Run the system controls.
• Check to see if the delta cal temperature <
3.0 degrees.
Recalibrate if greater than 3.0 degrees and retry.
• If the system controls pass, contact the kit manufacturer.
Unknown Formula Failure • Ensure that you selected the correct template.
• Verify that the system is functioning properly by running system
controls.
• If the system controls pass, contact the kit manufacturer.
Luminex 100
Analyzer Problems
Power On Indicator Light
Is Not On
• Ensure that the Luminex 100 analyzer is powered on.
• Ensure that the system is plugged into an outlet with current.
• If using a surge protector, see if the power strip is On.
• Remove and reconnect the cable.
• Check the fuses (see “Fuses” on page 8-10).
PC Is Not Powered On • Ensure that the PC voltage is set correctly by checking the back
of the PC. The options are 115 Volts and 230 Volts.
• Ensure that the system is plugged into an outlet with current.
• If using a surge protector, see if the power strip is On.
• Remove the cable and reconnect.
• Power on the PC.
Sheath Fluid Is Leaking
Onto the Plate Holder
• Remove and sonicate or flush the XYP instrument Sample
Probe. Load a new plate onto the plate holder.