User Manual, Version 2.1

Luminex 100 IS User Manual Version 2.1 xMAP Technology
9 - 8 PN 89-00002-00-061 Rev. A
• Ensure that the correct control lot number and target values were
selected and entered correctly.
• Verify that the system is functioning properly by running the
system controls.
• If the system controls pass, contact the kit manufacturer.
Sample High/Low This message occurs if the sample results do not fall within the
highest and lowest standards.
• Ensure that you selected the correct template.
• Ensure that the correct standard lot number and target values
were selected and entered correctly.
• Verify that the system is functioning properly by running the
system controls.
• If the sample is noted as High, dilute the sample following the
kit manufacturer’s suggestions.
• If the system controls pass, contact the kit manufacturer.
Failed Standard in Batch This message occurs when one or more of the assay standards are not
within the expected range.
• Ensure that you selected the correct template.
• Ensure that the correct assay standard lot number and target
values were selected and entered correctly.
• Verify that the system is functioning properly by running system
controls.
• If the system controls pass, contact the kit manufacturer.
Sample Timed Out • Ensure that the samples were properly mixed before they were
dispensed into the wells.
• Ensure that you loaded the sample to the correct well on the
plate.
• Check if the sample volume added to the well is correct.
• Remove and sonicate or flush the XYP sampling probe to
remove possible clogs.
• Check if the XYP sampling probe is properly aligned.
• Complete the following analyzer functions from the Maintenance
tab: Drain, Backflush, and Alcohol Flush.
• Run the system controls.
• Check to see if the delta cal temperature <
3.0 degrees.
Recalibrate if greater than 3.0 degrees and retry.
• If the system controls pass, contact the kit manufacturer.