Manual

PN 89-00002-00-069 Rev. A 8 - 1
Troubleshooting
Troubleshooting the
Luminex 100 IS
System
Luminex Customer Support is available to users in the U.S. and
Canada by calling 1-877-785-BEAD (-2323) between the hours of
7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday.
Users outside of the U.S. and Canada can call us at [phone]
between the hours of 7:00 a.m. and 7:00 p.m. Central Time, Monday
through Friday.
Inquiries may also be sent by email to [e-mail].
The troubleshooting information is presented in the following order:
• Problem Diagnosis
• System Error messages
• System Error States
• Sample error messages
• Luminex 100 Analyzer Problems
• Luminex XYP instrument Problems
Problem Diagnosis Use these tools to assist in diagnosing system and kit-related
problems:
• system calibrators
• system controls
• assay standards
• assay controls
•error messages
Review reports routinely to detect trends.
Use system xMAP control microspheres to check the success of the
system calibration and for troubleshooting purposes. If there is a
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