User's Manual

7
Troubleshooting
Problem
Possible Cause(s)
Possible Solution
There is no airflow.
The power cord is not
plugged in.
The water tank is not locked
into the unit.
Check to make sure the plug is plugged into an
outlet. The unit should beep twice once the
power supply is connected.
Make sure the water tank is locked into the back
of the unit.
The unit does not
cool at all.
There is insufficient water in
the tank.
The cooler/humidifier button
was not pressed.
The pump is defective.
Check the water level in the tank and make sure
there is enough water.
Press the COOLER/HUMIDIFIER button.
Contact customer service if there is an issue
with the water pump.
The unit does not
sufficiently cool.
The cooling pad is not
sufficiently saturated with
water.
Wait a few minutes for the cooling pad to be
fully saturated with water.
Water is coming out
of the vents.
The cooling pad may be
clogged with debris.
Clean the cooling pad by rinsing it in water and
allowing it to thoroughly dry. If the problem
persists, contact customer service.
Technical Support
Luma Comfort is committed to providing a premier service experience. If you are experiencing any
technical issues with your product related to either setup or operation, please contact our product support
team at 1-866-737-6390 or [e-mail].
Product Specifications
Model:
EC45S
Product Dimensions:
11.7” x 11.7” x 37.2”
Product Weight:
12.8 pounds
Voltage:
110V-120V
Wattage:
45W
Coverage Area:
Up to 100 square feet
Tank Size:
1.6 gallons
Fan Speeds:
3
Noise Level (dB):
64
Airflow:
250 CFM
Oscillation:
Yes
Warranty:
1 year manufacturer’s warranty