User Manual

ISSUE POSSIBLE CAUSE SOLUTIONS
Whistling/
Feedback
Replace dome tip
with a new tip
Talk to your doctor or
a hearing healthcare
professional about how
to best clean your ears
Tip not inserted properly Reinsert hearing aid tip
Dome tip damaged or
is the wrong size
Wax build-up
in the ear canal
Hearing aids
not turning off
Battery door closed Open battery door
Device is not
comfortable
Tip is too large or too small Try a different size dome tip
Tube is too large
or too small
See Tube Fit Guide
(included)
Troubleshooting
ISSUE POSSIBLE CAUSE SOLUTIONS
No/Low
sound output
Low battery Replace battery
with a new #13 battery
Wax build up
in the wax stop
Clean or replace
the dome
Volume set
too low
Use the app to increase
the volume to a
comfortable level
Tip not inserted
properly
Re-insert the tip
Hearing aid
is damaged
A significant change
in your hearing
Contact Lucid Hearing
Customer Service
Contact your hearing
health care professional
for an exam. Lucid
Hearing Customer
Service can recommend
a specialist in your area
Still have issues? Reach out to us at 866-202–2527
or chat with us at lucidhearing.com and our
specialists will be happy to help you.
Your satisfaction is our number one priority!