® ® PREMIUM OTC HEARING AIDS Android or iOS device compatible but not required to use the hearing aids MANUAL ENGLISH
Welcome Aboard! We’re honored you’ve chosen to be a part of the Engage® family! Our commitment to you is simple: To help you hear better! Your journey to better hearing begins now. Every successful journey has a guide to help you get the most out of the adventure! There are two key guides at your disposal. This booklet is a quick and easy reference for you to get started. And for additional details and information, be sure to check out our “how to” video series at engagehears.
WARNING: When to See a Doctor If you have any of the problems listed below, please see a doctor, preferably an ear-nose-throat doctor (an ENT). • Your ear has a birth defect or an unusual shape. • Your ear was injured or deformed in an accident. • You saw blood, puss, or fluid coming out of your ear in the past 6 months. • Your ear feels painful or uncomfortable. • You have a lot of ear wax, or you think something could be in your ear.
Caution: The sound output should not be uncomfortable or painful. You should turn down the volume or remove the device if the sound output is uncomfortably loud or painful. If you consistently need to turn the volume down, you may need to further adjust your device. Caution: You might need medical help if a piece gets stuck in your ear. If any part of your hearing aid, like the ear tip, gets stuck in your ear, and you can’t easily remove it with your fingers, get medical help as soon as you can.
CONTENTS in situations that make you tired from listening–for example, noisy environments. Note: Tell FDA about injuries, malfunctions, or other adverse events. To report a problem involving your hearing aid, you should submit information to FDA as soon as possible after the problem.
Getting Started 1. Get familiar with the Engage® and what’s in the box 2. Download the Lucid Hearing App from the App Store onto your mobile device. 3. Pair the hearing aids to your mobile device What’s Inside • 1 pair of Engage® Hearing Aids • 5 pair Closed Ear Tips • 4 pair Vented Ear Tips • 1 Cleaning Tool • #13 Batteries • 10 Wax Stops and Replacement Tool • Engage® Tube Fit Guide • User Manual 4. Select tips for a perfect fit Engage® Hearing Aids Hard Case 5. Put the hearing aids on your ears 6.
Getting to Know Engage® Batteries Your hearing aid is powered by a #13 battery and for the best performance we recommend using a zinc-air bettery. Microphones INSERTION: Remove the adhesive label from the battery and wait thirty seconds for the air to activate the battery. Wipe any moisture off the battery surface. Open the battery door and with the positive side up, insert battery into the battery door. Tube Receiver REMOVAL: Open the battery door and lift the battery out of the battery door.
Wearing Your New Hearing Aids When inserting your hearing aids for the first time, there can be feedback (whistling) if your hearing aids are not fully inserted. We suggest you practice inserting them with the battery door slightly open until you have perfected this process. The adjustment period of wearing hearing aids takes time, but soon you’ll be hearing clearly. If at this point you feel the fit isn’t right please refer to the included Engage® Tube Fit Guide for guidance.
Download the Lucid Hearing App Lucid Hearing App featuring LucidShape Comprehensive real-time personalization with the ability to manage acoustics across any listening environment.
Programs Your Engage® hearing aids come preset with four scientifically developed acoustic programs. These programs were developed with extensive research in conjunction with a top audiology university to cover the majority of the population with mildmoderate hearing loss. How to Change Programs Manually Press and hold the toggle switch UP or DOWN for 2 seconds to progress to a different program. You will hear a notification alerting you that you are on a different program.
Start-Up and Pairing The first time you open the app you will be met with three introductory screens. Click “next” to continue to the next page.
How to Change or Remove the Concha Lock 2 The Concha Lock attaches to the receiver to position the receiver securely in the ear. If a new Concha Lock is needed for comfort or fit, they can be ordered at engagehears.com or call 866–202–2527. 3 Instructions for removing/replacing the Concha Lock: Grasp the Concha Lock with thumb and forefinger. The Concha Lock is held tightly to the receiver by a small, plastic loop. Firmly push the Concha Lock back through loop. 1 Locate the Concha Lock.
Care and Cleaning Instructions To ensure your hearing aids continue to work properly for years to come please note that you should avoid submerging in water, dropping from distances greater that 3 feet, or exposing to excessive heat for extended periods of time. The most common cause of instrument failure is wax buildup and it is the easiest to avoid.
1 Replacing Wax Stop 2 Your Engage® Hearing Aids have a wax stop in the tip to prevent wax from getting inside the speaker. You should check daily for any obstruction to the wax stop. If you see wax inside you can replace it using the instructions on the next page. Before removing the wax stop, be sure to remove the dome tip. Insert removal end of replacement tool into used wax stop, centered in hearing aid receiver. This requires a firm push.
Choosing the Correct Ear Tip We have included a number of different dome tips for you to find the perfect fit. The tip should fit snuggly enough to seal the ear, while not being uncomfortably too tight. Some experimentation may be necessary. You will notice there are two types of tips included. CLOSED Closed tips provide the best experience for streaming music and phone calls and provide a full, rich sound.
Replacing the Tubes REMOVAL: ATTACHING: Grip the old tube on the sides of the clear plastic connector firmly. Pull tube straight out until fully detached. Do not twist or pull on the flexible tube itself. To replace the tube align the base of the tube with the hearing aid connector and press firmly to insert until you hear a click. Note: Improper removal or insertion of the tubes could result in damage the tube and/or the device.
Troubleshooting ISSUE POSSIBLE CAUSE SOLUTIONS ISSUE No/Low sound output Low battery Replace battery with a new #13 battery Whistling/ Feedback Wax build up in the wax stop Clean or replace the dome Volume set too low Use the app to increase the volume to a comfortable level Tip not inserted properly Re-insert the tip Hearing aids not turning off Hearing aid is damaged Contact Lucid Hearing Customer Service Device is not comfortable A significant change in your hearing Contact your hearing
Technical Data Warranty Lucid Hearing OTC products are risk free with a 60 day return period and a 1 year manufacturer’s warranty. To file a claim please call us at 866-458-8947. Sound Pressure Level in dB ANSI TEST Linear OSPL90 110 O O 100 O R 90 R O R 80 FOG@50 dB Max 107.1 dB @ 3200 Hz SPA 104.1 dB SPA FOG @ 50 27.8 dB RTG TARGET 27.1 dB Measured 28.1 dB EQ Insp noise 29.6 dB Resp limit 68.1 dB F1< 200 Hz F2=7622 Hz 70 R 60 HFA 1250, 2000, 3150 Hz Freq 650Hz 1000Hz 1600Hz 50 40 0.25 0.
Compliance FCC statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and; (2) This device must accept any interference received, including interference that may cause undesired operation Environmental Conditions During transport or storage, the temperatures should not exceed the limit value of -25° to 70°C, (-13° to 158°F) 0 to 90%, 700 hPa to 1060 hPa.
Battery Safety CAUTION - Battery Safety Information Hearing Aid Batteries are Dangerous if Swallowed Keep hearing aids out of the reach of children or anyone who may accidentally swallow them. Never put hearing aids in your mouth for any reason. Do not store in pill containers where they may be mistaken for medication and swallowed. Do not attempt to remove batteries from your device, see your hearing care professional.
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