Use Instructions
Service and Two-Year
Limited Warranty
The two (2) year warranty covers any defects in
workmanship or in materials under normal use during the
warranty period. Lucid Studios (the Company) will repair
or replace, at no charge, the product or parts of the
product that prove defective because of improper
material or workmanship, under normal use and
maintenance. Accessories or consumables are excluded
from this warranty. Excluded items are listed as follows:
carrying cases, USB-C cables, etc.
To obtain this service, you must first contact us by email
at support@neurovizr.com to determine the problem
and the most appropriate solution.
Please note that in order to proceed with a warranty
service request, you will be instructed to perform a
certain number of troubleshooting tasks by our service
team.
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