User manual

GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723
Issue 6
December 1999
Hospitality Operations
37Front Desk Operations
Failed Wakeup Notification
A wakeup call rings 6 times at a guest’s telephone. If the wakeup call is not
answered after 3 attempts (the attempts are spaced 5 minutes apart), the attendant
is notified immediately and a record of the failed attempt is printed on the journal
printer. A special extension number with an Automatic Message Waiting (AMW)
lamp is assigned solely for the purpose of receiving and storing messages about
failed wakeup calls. An appearance of this extension is administered on both the
attendant console and on the backup telephones. The button is labeled
FAILED
WAKEUP
.
When a failed wakeup occurs, the Failed Wakeup lamp goes on, and you should
perform the following:
1. Press the
FAILED WAKEUP button.
■ The following displays:
2. Press the
NEXT button to display the failed wakeups.
■ The following displays:
3. After following your local procedures to handle failed wakeup calls, delete
the message by pressing the
DELETE button.
■ The following displays:
4. Search for other failed call messages by pressing the
NEXT button.
5. When all messages have been read and deleted, press the
NORMAL MODE
button.
■ The Failed Wakeup lamp goes off.
■ The display goes blank.
■ The console returns to the normal operating mode.
MESSAGES FOR EXT XXXX
EXT <ext> <name><date><time> <#fail> CALL
DELETED